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REMOTE Customer Service Rep II (Homecare Support Log)


This is a Full-time position in San Antonio, TX posted June 7, 2021.

Job Description REMOTE CSR II (Homecare Support Log)Position Overview:The CSR II position qualifies orders for continued billing based on payers requirements. Acts as the liaison between customer, KCI, and third-party payer to ensure the order meets regulatory and payer requirements. Obtain and analyze required documentation for shipping of product and billing of claims.Position Duties:Analyze and prioritize orders based on initial assessment of documentation and customer outreachVerify third party payer benefits and eligibility (online or telephonically).Review and analyze payer specific requirements and coverage criteria to determine required documentation and accurate billing criteria.Call customer or field personnel to obtain missing documentation required for placement and/or billing. Could include home health agencies, patients, hospital/facilities, physicians.Conforms to, supports and enforces all Company policies and procedures.Basic Qualifications:High School Diploma or equivalent.One year experience in healthcare or insurance environmentExperience with Microsoft Office applications including Word, Excel and email.Preferred Qualifications:Two or more years of related healthcare experience.One to two years in customer service / Call Center environmentCompany Description #1 Global Supplier of the Year!Experis is a global leader in professional resourcing and project-based workforce solutions. We deliver in-demand talent for mission-critical positions, enhancing the competitiveness of the organizations and people we serve. Our goal is to maintain a positive candidate and client experience through fitting the best candidates with the best positions.

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