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Riverway Business Services: Virtual Customer Service Agent

Riverway Business Services

This is a Full-time position in Houston, TX posted June 21, 2021.

Want to work from home for a professional, reputable organization?We are seeking to fill an entry-level customer service position in Texas.

You will act as the front-line, point of contact with current contract holders that call in to inquire about coverage and extended vehicle protection on behalf of our dealers.Essential Responsibilities: Provide world-class customer service in every interaction for optimal call center performance and customer satisfactionConvert every customer call to a scheduled appointment or live transfer to SalesHandle a high volume of inbound calls and make in excess of 130+ outbound calls to existing customers, per dayCaptivate customers and cultivate interest in renewing/extending their coverageUse proprietary software to manage contacts while processing applicationsElicit and record customer information using a computerized systemAchieve overall performance goals of the organizationEducation: High School Diploma or equivalentExperience: 1-year minimum customer service experienceSkills/Knowledge: Excellent oral, written, listening, and communication skillsAbility to articulate relevant information and directions in an organized and concise mannerHigh level of competence in multi-tasking abilities and thorough attention to detailAble to adapt to personal coaching, change, and procedure modificationsMicrosoft Word and email applications; intermediate to advanced skills in Microsoft ExcelExperience creating reports and using Microsoft Office toolsShould be proficient in the use of computer equipmentJob Type: Full-timePay: From $16.00 per hourSchedule:8 hour shiftEducation:High school or equivalent (Preferred)Experience:Customer Service: 1 year (Preferred)Work Remotely:Yes

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