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Sales Administration & Support Analyst

Abbott Laboratories

This is a Full-time position in Austin, TX posted June 24, 2021.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

Our Neuromodulation business is an area of expertise for Abbott. This business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders. Our Solutions include Proclaim (TM) XR SCS System, the #1 Spinal cord stimulator on the market, Proclaim (TM) DRG Neurostimulator, the only FDA approved DRG therapy and a market leader in radiofrequency ablation therapy, Abbott RFA.  These non-opioid therapies allow us to provide interventional pain therapy to patients throughout the pain continuum. Our deep brain stimulation technology for progressive diseases help people manage their Parkinson’s disease and essential tremor symptoms, steering away from side effects.

Our location in Austin, TX currently has an opportunity for a Sales & Administration Support Analyst.  You will be accountable for contributing to USD sales operations policies, procedures and day-to-day area practices; develops/implements systems and procedures to maximize access to area sales information on which to base strategic business decisions and meet assigned department commitments.  Provide input to regional, area and/or divisional standards, practices, procedures and policies, acts as an advisor to staff in developing solutions to problems and recommend solutions to complex administrative and technical issues. 

WHAT YOU’LL DO

Functioning under general supervision in accordance with established policies/procedures, is accountable for contributing to USD sales operations policies, procedures and day-to-day area practices; develops/implements systems and procedures to maximize access to area sales information on which to base strategic business decisions.  Accountable for meeting assigned department commitments.  May provide input to regional, area and/or divisional standards, practices, procedures and policies.  Acts as an advisor to staff in developing solutions to problems.  May recommend solutions to complex administrative and technical issues. 

  • Be the central point of contact for any sales operations issues within a given territory
  • Resolve all implanted not billed issues by discovering root cause of issue and leading resolution
  • Administer all credit / rebills to customer maintaining correct accounting
  • Support the Purchase Order process working on behalf of Sales Reps in acquiring outstanding Purchase Orders from appropriate Hospital Administrative staff
  • Resolve all customer and internal department invoicing issues
  • Track and administer all logistics involved in expired product
  • Responsible for resolving all inventory issues, including but not limited to exchanges, returns, backorders, and demo product availability
  • Lead all Programmer logistics, ensuring appropriate traceability
  • Coordinate any actions required on programmers
  • Provide assistance as required on SFA applications
  • Perform all credit/rebill forms as required to ensure appropriate transactions for customers
  • Coordinate contract approvals as required
  • Answer any/all customer inquiries directed to the area level
  • Remains current on developments in field(s) of expertise, regulatory requirements, a comprehensive knowledge of the company’s products, markets, and objectives as well as industry trends
  • Resolves and/or facilitates resolution  within established guidelines of problems including identifying causes to prevent re-occurrence
  • Performs related functions and responsibilities, on occasion, as assigned

EDUCATION AND EXPERIENCE YOU’LL BRING

Required

  • A Bachelor’s degree Business Administration, Marketing or equivalent experience
  • Requires demonstrated written and verbal communication, interpersonal, presentation, analytical, organizational, and follow-up skills as well as the ability to converse effectively with all levels of employees
  • Must be adept at handling multiple assignments in a timely manner and meeting assigned deadlines
  • Possess a very service oriented mind frame, and passionate about resolving issues in a timely manner
  • Must have demonstrated personal computer skills including a working familiarity with relevant word processing, database, and spreadsheet applications (i.e., Microsoft Word, Excel and Access)
  • Possess a very service oriented mind frame, and passionate about resolving issues in a timely manner

Preferred

  • Familiar with healthcare market

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

  • A fast-paced work environment where your safety is our priority (Include for Manufacturing roles only)
  • Production areas that are clean, well-lit and temperature-controlled (Include for Manufacturing roles only)
  • Training and career development, with onboarding programs for new employees and tuition assistance
  • Financial security through competitive compensation, incentives and retirement plans
  • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
  • Paid time off
  • 401(k) retirement savings with a generous company match
  • The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

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