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Sales Coach – Call Center Manager – Remote


This is a Contract position in Giddings, TX posted August 30, 2021.

At DealerPolicy, we’re changing the way people shop for insurance through technology. We focus on collaboration, integrity, creativity and being a part of a team that finds passion and energy within our people. We’re currently hiring for a remote-based Sales Coach, Call Center Manager in the Western U.S. to join our Personal Lines Insurance Sales Team who will be responsible for supporting, building, and strengthening an already experienced and strong team of licensed P&C insurance agents.

Job Overview

As a Call Center Manager at DealerPolicy, you must enjoy working in a busy sales environment where you will coach, lead, and manage a team of 10-15 insurance sales advisors in a remote setting. You’ll be responsible for developing a strong team, fostering communication between team members, inspiring growth, and establishing procedures to increase efficiency and customer satisfaction. The ideal candidate will be a highly autonomous, professional, dynamic team player with excellent communication skills. We’re looking for a self-starter that flourishes in a fast-paced environment full of change.

Daily and Monthly Responsibilities

  • Accomplish team results by communicating job expectations; planning, monitoring, coaching and praising job results
  • Responsible for performance evaluations and monthly quality and productivity profile and feedback to team members
  • Monitor metrics for team and create corrective processes to meet customer and company needs
  • Administers performance management, recognition, and disciplinary actions on a timely basis
  • Performs routine call quality reviews on recorded or live calls according to Call Center procedures for Client Advisors
  • Set and execute on priorities for self and team based on department strategic goals
  • Improves quality results by evaluating processes and recommending changes. Coordinates and enforcing system policies, procedures, and productivity standards
  • Conducts interviews and is involved in the hiring process
  • Coaches, counsels, and motivates team members to maintain a positive and productive work environment
  • Maintains scheduling, timecards, and validate that all daily work is completed on time
  • Performs related job duties as assigned and required

  • Bachelor’s Degree or equivalent total professional experience
  • 3+ years of relevant sales supervisory experience
  • Strong communication skills required (written, verbal and presence within remote-based workforce)
  • Strong leadership skills with ability to inspire, coach, and develop associates into an effective, highly motivated, results oriented team
  • Previous experience working in a fast-paced dynamic work environment
  • Strong multitasking computer skills, knowledgeable with Microsoft Office
  • Analyze data and make decisions based on needs of the business
  • Ability to effectively write and administer monthly and yearly performance reviews
  • Ability to hold others accountable for department and company standards
  • Ability to identify points of failure, come up with feasible resolutions, and implements them in a timely manner

DealerPolicy offers a comprehensive Benefits Package, which includes

  • Medical, Dental and Vision Insurance
  • Health Savings Account with company match
  • FSA, Dependent Care FSA and Commuter pre-tax benefit
  • PTO allowance and holidays
  • 401(k) plan with company match
  • Working remotely or Hybrid
  • Paid Volunteer Hours

About DealerPolicy

DealerPolicy is the most trusted and complete digital insurance marketplace for automotive retailers and their valued customers. The company’s innovative mobile technology enables car-buyers to view multiple insurance quotes and immediately connect with licensed insurance agents to purchase insurance. With an exclusive combination of partnerships among premier automotive retailers and data providers, an industry-best insurance carrier network, and access to DealerPolicy Insurance licensed agents, DealerPolicy is recognized for its place at the forefront of Insurtech. DealerPolicy Insurance is a licensed insurance agency, with licenses to operate in the lower 48 states.

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