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Seasonal Customer Support Agent (Monday to Friday, 1:00pm to 9:00pm ET) (Remote/Virtual)

Cengage Learning

This is a Full-time position in Arlington, TX posted July 18, 2021.

Do you dare to reinvent the future of education?At Cengage, we are harnessing the power of tech to build a future where all learners have the tools and confidence to achieve their goals.

As a Cengage employee, you will blaze a new trail to transform the way people learn.

Collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work.

With the support of our united team, there is no limit to what you can imagine, create and set in motion.Are we right for you?We set the bar higher by bringing our unique talents and point of view to the table every day.

We are curious and comfortable with change and are willing to take risks to transform education.

Most importantly, with everything we do, we put learning first.The primary objective for this work from home seasonal position is to provide access and registration support to Cengage customers utilizing digital solutions.Essential Duties/Responsibilities+ Provide inbound, live support for customers using Cengage digital solutions.+ Utilize administrative tools and documentation to assist in the analysis of access and registration issues reported by customers.+ Identify issues with digital solutions and provide resolution.

Also identify issues which require expert assistance and raise appropriately.+ Fully and accurately detail customer interactions using a ticketing system.+ When written communication to a customer is required, provide clear and accurate directions.Skill/Knowledge/ExperienceRequired+ You are a high school graduate at minimum.+ Excellent oral and written communication skills.+ Self-motivated, detail-oriented, and organized.+ Proven understanding of Microsoft operating systems and Office suites is required,+ Proven understanding of Apple operating systems is highly preferred.+ Proven understanding of popular internet browsers is required.+ Proficiency in keyboarding.Preferred+ Customer support/service experience+ Call center experience+ Salesforce experienceCompetencies+ Punctuality and ability to maintain a record of outstanding attendance.+ Able to balance multiple issues at one time.+ Ability to convey empathy when interacting with customers.+ Comfortable in dealing with ambiguous situations.Work from Home Requirements+ A dedicated workspace free of noise and distractions.+ A cable or fiber optics broadband internet connection.

A hard-wired Ethernet connection to the access point is preferred.+ A Windows computer or laptop with the Windows 10 Operating System or higher.+ Dual monitors are highly preferred.+ Firefox and Chrome are installed web browsers on your computer.Cengage is proud to be an Equal Employment Opportunity and Affirmative Action employer.

We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences.

Or for any other reason.

You may view Cengage’s EEO/Affirmative Action Policy signed by CEO Michael Hansen (idencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (idencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.Cengage is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.

If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.About CengageCengage, an education technology company serving millions of learners in 165 countries and territories, advances the way students learn through quality, digital experiences.

We serve the K-12, higher education, professional, library, English language teaching, and workforce training markets worldwide.

We believe that through the power and joy of learning, students can enrich their lives and achieve their dreams – no matter their age, experience, abilities, or environment.

Our industry-leading products and services make education more accessible and affordable, including Cengage Unlimited, the first-of-its-kind all-access digital subscription service.

Visit us at engage.com/or find us on LinkedIn (inkedin.com/company/cengage-learning/mycompany/) , Facebook, or Twitter (om/v3/__https:/twitter.com/CengageLearning__;!!MXVguWEtGgZw!aJM6MqVIQGDoWSYaJ6CU3EZyn3SnQfIs5kCHxkrWiy4_XmXapqpMK0qgZUq02AuBC1E$) .Cengage, an education technology company serving millions of learners in 165 countries and territories, advances the way students learn through quality, digital experiences.

We serve the K-12, higher education, professional, library, English language teaching, and workforce training markets worldwide.

We believe that through the power and joy of learning, students can enrich their lives and achieve their dreams – no matter their age, experience, abilities, or environment.

Our industry-leading products and services make education more accessible and affordable, including Cengage Unlimited, the first-of-its-kind all-access digital subscription service.

Visit us at engage.com/ or find us on LinkedIn (inkedin.com/company/cengage-learning/mycompany/) , Facebook , or Twitter (om/v3/__https:/twitter.com/CengageLearning__;!!MXVguWEtGgZw!aJM6MqVIQGDoWSYaJ6CU3EZyn3SnQfIs5kCHxkrWiy4_XmXapqpMK0qgZUq02AuBC1E$) .

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