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Senior Benefits Call Center Representative


This is a Contract position in Dallas, TX posted August 22, 2022.

About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description: Senior Benefits Call Center Representative Position will be on-site in Cary, NCExcellent benefits and team atmosphere Hours of operation are between 8:30 AM to 8:30 PM Mon-Fri(Employee would be assigned an 8-hour shift between this timeframe) Would you enjoy being part of a team that makes a difference in people’s lives?

Do you love helping people solve complex problems and delivering solutions?

Join our Benefits call center team About the Senior Benefits Call Center Representative role: The main responsibility of this role will be communicating with carriers and HR personnel to resolve issues.

This role will also assist with call volume, escalated calls, and mentoring fellow team members and trainees.

You will work closely with team leaders to ensure that the team is covered, and needs are met.

Our call center associates are members of a supportive team.

Your excellent customer service and communication skills will help us create positive experiences for our customers and clients.

Your punctuality and dependability are key to our clients’ success.

Conduent offers opportunities for advancement with an outstanding benefits package.

Requirements We’re looking for people with a passion for customer service, natural empathy, and the determination to deliver a comprehensive resolution.

To be successful in this role, you will have: Previous call center experience (2-3 years)Benefits (Healthcare) experiencePrevious HR benefits experience is a plusExcellent written and verbal communication skillsWilling to assist with trainingFlexibility to adapt to changeStrong organization skillsGreat problem-solving skillsAbility to effectively multi-taskHigh school diploma/GED ResponsibilitiesResponds to client-specific inquiries, including telephone and web correspondence.Completes transactions related to customer inquiries with limited supervision.Completes callbacks in a timely manner and escalates as appropriate.Identifies solutions to call trends, establishes appropriate agent training needs, and delivers the training.Assists junior employees by answering questions or taking escalated calls with guidance.

Below is what you’ll need to do to be considered for this position.

It will take less than 20 minutes and includes everything required at this stageApply to the role and provide your basic profile information (2 minutes)Answer prescreen questions to be sure you meet the minimum requirements for the role (3 minutes)If you qualify for the role, a recruiter will reach out to discuss the opportunity Be part of the future Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?

Come join us and grow with a team of people who will challenge and inspire you to be the best Closing: Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form.

For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community.

Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

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