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Senior IT Help Desk Support

Modis

This is a Full-time position in San Antonio, TX posted July 13, 2021.

Modis has an exceptional opportunity. We are seeking a fulltime Mid to Senior level IT Help Desk / Desktop Support professional for 100% remote opportunity. Shift flexibility is important. 

Title: Senior IT Help Desk Support

Location: Remote 

Duties: 

Assist end users in resolving hardware and software related issues. . 

Utilize phone, email, TEAMS, chat, remote desktop application for customer facing support. 

Diagnose problems and perform troubleshooting. 

Resolve issues related to Window 7 / 10, MAC OSX. 

Troubleshoot and resolve issues with web browsers, cache, et al. 

Document, track and monitor problems and tickets. 

Requirements; 

3 to 5 years of  experience in IT Help Desk and Desktop support

Experience working in a fast pace enterprise level IT service desk department. 

Must have experience working with end users on Window 7 / 10. 

Plus, MAC OSX experience assisting end users

Must have good communication skills and experience providing great customer focused service.

Good writing skills and attention to details for documentation purposes. .

100% Remote working environment suitable for full time schedule in shift work; must be based in domestic US mainland. 

 

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.modis.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records

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