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Service Desk Support

3coast

This is a Full-time position in Houston, TX posted August 4, 2021.

Job SC19320 SERVICE DESK SUPPORT Location Houston, TX Type Contract Exciting opportunity! Our client is looking for a talented Help DeskDesktop professional to join their team. If you are someone who enjoys working on a collaborative group and is passionate about technology, send us your resume. Job Duties Strong Desktop Support with strong leadership qualities Provide customer support remotely as well as deskside Work with other IT groups to escalate issues Support desktop operating systems and applications including, but not limited to Desktop OS – Windows 710 Microsoft Office 2016 (Outlook, Word, Excel, PowerPoint) Adobe ReaderPro Mobile Device Support Software specific to Workstation virus protection (McAfee) Spyware removal utilities Remote access support (VPN and RDS) Active Directory user and device administration Desktop, laptop and printer hardware support New workstation configurations and setup Support email on iPhoneAndroid devices Limited server and networkrouter troubleshootingsupport Required Skills Minimum five years help desk and deskside support experience required College Diploma (or equivalent experience) Excellent troubleshooting and analytical skills Ability to take the initiative to learn and apply technical skills Experience with Windows 7 and Windows 10 operating systems Experience with configuration and setup of PCrsquos, printers and mobile devices Working knowledge of Active Directory Exchange Experience with MS Office 2016O365 (i.e., Word, Excel, PowerPoint and MS Outlook). Experience with Service Desk software is a plus Ability to work independently

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