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Spectracell Laboratories, Inc: Client Support Services Representative

Spectracell Laboratories, Inc

This is a Full-time position in Houston, TX posted June 20, 2021.

Responsible for the incoming calls to SpectraCell from clients and patients who need supplies, service, and assistance with using our tests.Major Duties and Responsibilities: Answers incoming calls and assists clients with requests for missing reports, collection kit orders and general laboratory questions.

Handles all customer concerns of service failures and other duties to provide customer satisfaction.Documents Client interactions via notes in Copia, HC1 under Client Account following each call.Use established protocols for reporting client concerns and escalates sensitive calls to Customer Support Lead or Supervisor if warranted.Handles billing questions related to preferred payments or requests for refunds.Understands the importance of Quality Service and how it is measured – HC1/Chronicall.Follows HIPPA compliance guidelines as it relates to patient medical information handling.Other work-related duties as assigned.Job Specifications: High School Diploma required.

Some college a plus.1-3 years Laboratory/Medical experience (data entry, processing, and customer service) a plus.Familiarity with doctor’s office phone protocols.Must be able to work overtime when necessary.Strong PC skills, including intermediate experience with Microsoft Word, Excel, PowerPoint, and Outlook.Strong emphasis as a team player that thrives in a team environment and presents themselves in a polished professional manner.Ability to work in a changing team environment, as well as independently, with efficiency, accuracy, and professionalism.Strong organizational skills, must be able to multi-task, handle multiple priorities and changes in priorities with professional demeanor.Must have excellent communication skills and customer relations skills.

Must be able to deal with sensitive issues effectively, maintaining confidentiality and good relationships both in the office and with employees across the company.Ability to communicate effectively and courteously with people at different levels within the organization.

Possess effective verbal and written communication skills.

Ability to communicate tactfully with vendors, customers, and others seeking information, and relay their requests and information to the proper personnel effectively.Ability to assume responsibility for personal decisions, actions, and results.Must be flexible and willing to work in areas and on problems that may not normally be part of the position but required for the efficient operation of the business.

Must be resourceful in resolving problems.Job Type: Full-timePay: $11.00 $15.00 per hourBenefits:401(k)Dental insuranceDisability insuranceEmployee assistance programFlexible spending accountHealth insuranceLife insurancePaid time offVision insuranceSchedule:Monday to FridayCOVID-19 considerations:We follow CDC guidelines.Application Question(s):Are you willing to undergo a background check, in accordance with local law/regulations?Education:High school or equivalent (Preferred)Experience:Client Services: 1 year (Preferred)Work Location:One locationWork Remotely:No

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