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SPECTRUM: Bilingual Customer Service Training Facilitator


This is a Full-time position in El Paso, TX posted June 22, 2021.

Client Reference Code: 281479The purpose of the Facilitator position is to deliver training to front-line employees.

The Facilitator is integral in the onboarding of new employees and is responsible for providing necessary training, development and coaching to advance the skills of the workforce.

.* Organizes and prepares for the delivery of training, including LMS set up and learning environment preparation* Uses established content to deliver business-as-usual training* Facilitates learning in an on-the-job training environment* Facilitates written and hands-on assessments* Coaches learners to performance* Manages classroom, including attendance tracking & maintains a safe learning environment* Responsible for partnering with HR & business leaders on employee issues and/or concerns (e.G., onboarding questions, ADA concerns, employee relations issues, inappropriate behavior, etc.)* Responsible for ensuring new employees complete HR & compliance onboarding training as applicable* Responds to business process and tool changes to ensure effective delivery of content.* Reviews course evaluations and implements improvements or makes suggestions for improvements based on results* Provides training updates to business partners* Maintains training facilities* Completes administrative responsibilities in a timely and accurate manner, including records of training activity* Demonstrated ability to deliver formal presentations and/or training content* Understanding of adult learning methods* Drive for ongoing learning* Ability to interpret evaluation results/feedback and adjust to improve performance* Experience coaching others using cooperative coaching methods* Demonstrates adaptability by responding to changing situations and priorities in a positive way* Builds and sustains relationships with co-workers* Effectively manages time and priorities and follows through on commitmentsEducation Requirements:Associate’s degree (A.

A.) or equivalent from two-year college or technical school; or equivalent training,education and experience.Preferred Requirements:* Bilingual (English/Spanish)Job Code : HTR313281479BRFor more information on Spectrum’s benefits, please click here.

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