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Storm Tight Windows of Texas: Call Center Representative

Storm Tight Windows of Texas

This is a Full-time position in Webster, TX posted August 22, 2021.

Position Summary:Our outbound Call Center Representatives are responsible for speaking with potential customers regarding their product needs and scheduling the customer for an in-home sales consultation.

Essential Duties and Responsibilities:Initiate outbound calls for customers leads generated from the canvassing team.Review information provided by customer to confirm accuracy, determine availability for in-home sales consultation.Overcome objections from potential customer regarding scheduling, cost, etc.

to schedule sales consultation as soon as possible.De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolutionExceed customer service expectations by providing an outstanding experience to every potential customerAdhere to schedules while maintaining an acceptable level of service, customer satisfaction and qualityPromote teamwork through consistency, reliability and group cohesivenessMust hold a valid driver’s license.Performs other duties as assigned by supervisor.

Experience and Minimum Qualifications:High School Diploma or equivalent.Must possess effective verbal and written communication skills and other web-based programsMust possess multi-tasking proficiency in ability to type while speaking to customersAbility to work independently as well as in a team environmentMust be customer-oriented and able to effectively trouble shoot and resolve customer questions and concernsAbility to adapt to new situations and learn quicklyHigh level of flexibility in a constantly changing environmentAbility to make decisions quickly by balancing company guidelines and customer needsHigh degree of dependability, motivation and flexibilityProficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.G., H1B status).

Preferred Knowledge, Skills, Abilities or Certifications:Previous experience in a dynamic call center or customer service roleHome Improvement knowledge and or experience Travel Requirements:No travel required.

Overtime/Additional Hours Requirements:May be requested to work overtime on evenings and weekends dependent on business need.

Physical RequirementsNormal Office EnvironmentIndoor work in a climate-controlled environment.Sedentary work.

Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Sedentary work involves sitting most of the time.

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