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Support Engineer ITIS Networking (LAN and WAN Administration)

Softtek Integration Systems Inc

This is a Full-time position in Dallas, TX posted July 16, 2021.

Softtek Integration Systems, Inc.

is seeking an experienced Support Engineer ITIS Networking (LAN and WAN Administration) in Dallas, TX.

This is a Full-time position.

Job Description:
Experience in Network technology concepts or hands-on support Hands-on experience in Palo Alto Firewall.

Experience in Network Designing and Architecture concepts ITIL Foundations Certification is a plus Candidate should be able to understand customer requirements, plan accordingly, implement and be ready to troubleshoot after hand-over in case of issues

Palo Alto entry level certification TOEFL or TOEIC for ESL is strongly recommended.

Hands-on experience working with an enterprise wide data center environment is desired.

Strong organizational skills preferred Experience in handling user problems and vendor relationships preferred

Activities to perform:
Contributes to the development of Best Practices and Standard Operational Procedures within area of expertise.

Responsible for basic/intermediate testing and analysis of all elements of the network facilities.

Priority definition to achieve short term business goals and objectives for Softtek Service Management.

Incident/Service Requests/Change/Problem Management engagement as infrastructure responsible and supporting team members, achieving SLA’s and KPI’s.

8×5 support (Monday to Friday from 8am to 5pm) no weekends rotation.

Softtek Company Summary:

Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe and Asia.

With 15 Global Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary and India, Softtek helps improve time-to-business-solution, lower costs of existing applications, deliver better engineered and tested applications, and produce predictable outcomes for top-tier corporations in over 20 countries.

Through on-site, on-shore and its trademarked Global Nearshore™ service delivery models, Softtek teams with CIOs to constantly increase the business value of IT.

Softtek is the creator and a leader of the nearshore industry.


We aspire to transcend as a leading global provider of IT and business process solutions, forging longstanding and mutually beneficial relationships built on a foundation of earned trust.

We will build our future by being a well-grounded and socially responsible company, with a profitable track record, delivering innovative high quality services, driven by a passionate, human-centric culture.

Application-Related Services Business Process Outsourcing IT Infrastructure Support Software Products and Associated Services
Softtek is a preferred service provider for several Fortune 500 organizations Top-tier corporations in the markets where we operate
Awards and Distinctions:
SEI CMMi Level 5 Six Sigma Corporate Program IAOP Global Outsourcing 100 List®, 2009, 2010, 2011 10 SAP Award of Excellence in “Best Regional Partner” category Named as a “Strong Performer” for SAP Implementation services by Forrester Globalization-2010 Award for Performance, GE GDC Program BusinessWeek Emerging Outsourcing Players ISO 9001:2008 (for Procurement Services from Aguascalientes, Mexico and for “Design, development, support and IT application improvements” in Argentina) ISO 9001:2008 Certification (for Development, Maintenance & Application Support in Brazil) Gartner Best Solution Delivery Award 2004 The Global Services 100
– Top Company to Watch South of the Border 2007 & 2008 and Top Company to Watch in Latin America 2006 by neoIT and Global Services Magazine Great Place to Work® Institute’s Best Places to Work For: Argentina, Brazil, and Mexico Only Latin-American company in Gartner’s Magic Quadrant for Offshore Application Services 2006 & 2007

For additional information, visit our website at

For other employment opportunities, go to:

– provided by Dice

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