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Support Technician (SQL)

Experis

This is a Full-time position in Irving, TX posted February 10, 2021.

We are currently seeking SQL support technicians and specialists who have over two years of experience writing queries using SQL as well as two years of utilizing ticketing systems such as Remedy and ServiceNow. If you beleive you would be a fit please submit your resume!

RESPONSIBILITIES:

  • Daily monitoring /checks
  • Logging of noted issues
  • Troubleshoot or assist in troubleshooting of data center related issues
  • Support Center Team members
  • Retail Solutions division engineering staff; * Management and Administrative
  • Logging and support through trouble shooting or advising Logging and escalating or routing call as required

QUALIFICATIONS:

  • Ability to write and run SQL
  • Create/Update/Resolve incidents
  • Create/Update/Resolve defects
  • Able to update and understand our defect portal accordingly.
  • Update and drive towards resolution 35 or more incidents per day
  • Gather and provide updates on incidents daily to client and update our ticketing system
  • Able to work any schedule, all shifts, weekends, holidays. Very flexible with their schedules. This is a 24 X 7 operation
  • Positive Team player attitude work well with others
  • Service oriented work well under high priority issues
  • Answering incoming calls, making outbound calls to the customers and follow up on escalations
  • Troubleshooting the reported issues and update notes in ticketing system and emails
  • Confirm constant emails and escalations. (i.e. inc list)
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