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Technical Support Analyst

WebCE

This is a Full-time position in Dallas, TX posted August 31, 2021.

As a multi-year winner of the Texas Monthly’s Top 100 Best Places to Work for in Texas, WebCE puts emphasis on culture and our investment into people extends to everyone we work with. We believe in supporting professionals as professionals with quality education products and exceptional customer service. We are committed to continually improving our customer experience through ongoing product innovation and superior service and support. 

Responsibilities:

  • Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance
  • Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction
  • Document’s client interactions, including details of inquiries, complaints, comments, and actions taken
  • Install and maintain IT equipment for new and current employees
  • Assemble, configure, and maintain personal computers, tablets, and laptops
  • Provide personal technical support for employees of IRMI, WebCE, and MindForge
  • Install, patch, and deploy approved software used by the company
  • Participate as member of the IT infrastructure team to test high availability and disaster recovery systems 3 times per year
  • Update and maintain user assistance articles on Zendesk
  • Create, configure, and manage Active Directory accounts, groups, and machines
  • Provision Active Directory accounts

Education/Experience

  • High School diploma or general education degree (GED) required
  • 0-1 year of general work experience
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