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Technical Support Specialist 1 – IT (fixed term)

2846 Roche Diagnostics Corporation

This is a Contract position in Flower Mound, TX posted August 21, 2022.

The PositionThis position is a 24-month fixed-term full-time position with a possible 12-month extension.

You will receive healthcare benefits, PTO, 401k, holidays and sick time.Location: remote but part of the initial training will be in Indianapolis, IN.Schedule: This position is within a 24/7 call center.

It is expected for this individual to be open to working 1st, 2nd and 3rd shift.

Your schedule will be determined on a quarterly basis.Job Facts:This is an exciting time to join Roche Support Network.

If you are passionate for problem solving then this is the position for you As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals
– from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring.

Roche is a successful company that can offer exciting career opportunities.

We encourage and support your development in areas of your interest which will prepare you for the next level in your career path.

We know that people are responsible for our success and we value our employees.

Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.The Opportunity: This position provides technical support to customers, answering basic questions on function and usage of products via the Technical Support Center.

This individual may also provide technical assistance to sales, marketing and other Roche departments.

You will analyzes basic problems with nonfunctioning electro/mechanical equipment, software applications or reagents to identify problem area(s) and recommend corrective action.

You will also serve as the primary support liaison between Roche and the customer.

This individual will recommend solutions to customer’s application questions and maintain database of problems so that recurring problems can be analyzed and reported.You will knows and apply the fundamental concepts, practices and procedures of the particular field of specialization.

You will have significant on-the-job training or formalized education in specific area.

Requires some evaluation, originality or ingenuity.

This individual will contribute independently or with a team towards a program or department goal or service.

You will Interface with internal customers and departments.This individual is responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.Who You Are:Associate’s degree in electronics (or equivalent military training or related field engineering Roche experience ), medical technology or related field.Preferred:BS Preferred.Ability to gain a basic knowledge of all Roche products within the business area.Effective customer service skills, which include a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships.IT Middle ware experience.LIS/ LIMS Experience.Security, Network, Call Center IT Experience, Industry experience.For Colorado-based applicants, the expected salary range for this position is $55,000
– 75,000/year Actual pay will be determined based on experience, qualifications, and other job-related factors permitted by law.

A discretionary annual bonus may be available based on individual and Company performance.

This position also qualifies for the benefits listed below.BenefitsRoche offers highly competitive benefit plans and programs, including:
• Medical, dental and vision insurance
• 401(k) and 401(k) matching
• Paid time off
• Roche Long Term Incentive Plan (available at certain position levels) Relocation benefits are not available for this job posting.Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare.

Working together, we’ve become one of the world’s leading research-focused healthcare groups.

Our success is built on innovation, curiosity and diversity.As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation.

These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people’s lives.

Unless entitled to a reasonable accommodation under applicable law, employees are required to be fully vaccinated against COVID-19 in accordance with customer requirements, the company’s health and safety obligations and/or applicable law or guidelines.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.If you have a disability and need an accommodation in connection with the on-line application process, please email us at US.Accommodationroche.com.

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