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Technology Resource Center of America LLC: Customer Service / Project Management

Technology Resource Center of America LLC

This is a Full-time position in Denton, TX posted May 15, 2021.

The Assistant Project Manager is responsible for planning, scheduling and monitoring project roll outs and implementations independently or as part of a team, as well as serving as the central point of contact for the project team to ensure successful objective completion.

This role is responsible and accountable for each assigned project from start to finish and is expected to achieve the best customer experience possible by consistently overcommunicating and adhering to process.Job Duties Provides top notch customer service Interfaces directly with sales, customer, and technical contacts to schedule, monitor and track projects Dispatches technicians internally or nationwide for service work Opens and manages tickets in ConnectWise software Tracks service tickets from beginning to the end of the project Creates and manages all project documentation, including processes, scopes and change orders Assist with billing and make calls on past due vendor invoices.

Assist with maintaining vendor records for insurance and agreements.Requirements Previous customer service experience required Ability to stay calm when resolving customer issues Excellent verbal and written communication Excellent follow up and organizational skills Proficiency in Microsoft Outlook, Word and Excel required Time management skills and ability to handle multiple tasks Intermediate knowledge of computers$14 $15 per hourPI135235407

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