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Transplace: Saas Support Specialist


This is a Full-time position in Frisco, TX posted August 20, 2021.

PRIMARY JOB ACCOUNTABILITIESCustomer Relationship (Consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.)Knowledge and Utilization of TMS (Working knowledge of TMS, as well as effective, timely and accurate data management)ESSENTIAL FUNCTIONS AND TASKSEstablish and maintain effective relationships with Transplace SaaS Customers through professional and timely communications and inquiry responsesUse of JIRA, including request new users and password resets via JIRA; provide specific and detailed comments to ensure Help Desk receives clear actionable requests within JIRATrain customer users on the TMS, leveraging knowledge of customer business practices and workflowOnboarding new customers.

Loading static dataUser acceptance testingKNOWLEDGE AND EXPERTISETransportation industry knowledge, including key terminology; and, general knowledge of primary customer industriesKnowledge of Microsoft Tools (Ability to leverage Excel and other MS programs, including Word, Outlook, Lync, etc.)Knowledge of the Customer’s Business (Knowledge and understanding of the customer product, ability to flowchart the customer’s basic supply chain, speak the customer’s language and understand the customer’s key service measures, etc.)The ” “I am Transplace” Way (Protocols for answering the phone, e-mail, IM, etc.

etiquette and professional standards)Transplace Expertise (Understand and know the Mission, Values and Goals, organizational structure, company history, how we function internally, administration, best practices, processes, behavior, the complete Transplace order-to-cash, etc.)Geographical Expertise (Geographical understanding of the continental US and Canada.

Understanding of mileage as it relates to the passage of time.)SKILLSService Orientation (Commits to and enjoys providing exceptional service to internal and external customers)Basic Math (Includes aptitude to learn how to calculate mileage as it relates to the passage of time)Basic EDI knowledge.TRAVELThis job will not require extensive travelEXPERIENCESome logistics experience is required.EDUCATIONBachelor’s degree preferred, but not required

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