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(TX) Call Center Rep – Local Remote – $17.00

A-Line Staffing Solutions

This is a Full-time position in Richardson, TX posted July 22, 2021.

We are looking for a Benefits Customer Service Representative in Richardson, TX.

Able to work Remotely due to Covid-19 if qualified.

NOTE: WFH may end at anytime requiring you to return to work onsite.

M – F: 8 Hour Shift between 7 AM – 7 PM (30 – 40 Hours) +OT when requested.

Pay: $17.00 | Bilingual/Spanish: $17.75

Call Center Requirements:

MUST have 1+ Years of Customer Service experience.

Call Center experience is a PLUS!

MUST have GED or Diploma.

MUST have Good Job History.

MUST complete a Virtual Interview.

Call Center Description:

The Benefit Customer Service Representative provides customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues.

Key Responsibilities

  • Provide a high level of customer service support when handling customers’ questions/complaints in respect to defined benefit pension and/or health and welfare plans.
  • · Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
  • · Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities
  • · Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
  • · Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
  • · Read and understand client’s plan documents, amendments or online knowledgebase tools, etc. Collect relevant information, determine immediate requests/questions and also anticipate the future needs of the member
  • · Maintain diplomacy and tact while dealing with upset or escalated callers
  • · Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
  • · Maintain and document complete and accurate call and case notes
  • · Respond professionally to customer inquiries/complaints received via phone, email or other communication channels
  • · Demonstrate ability to maintain a high level of customer service in a changeable work environment
  • · Participate in team meetings and training
  • · Possess a cooperative and positive attitude towards customers, internal contacts and team members
  • · Perform other duties as assigned

?If you are interested, please contact Chin Yang at A-Line Staffing. Thank you!

Job Requirements:

Call Center Requirements:

MUST have 1+ Years of Customer Service experience.

Call Center experience is a PLUS!

MUST have GED or Diploma.

MUST have Good Job History.

MUST complete a Virtual Interview.

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