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Veterans Preferred – Customer Service Representative Venmo (remote)

PayPal

This is a Full-time position in Austin, TX posted August 9, 2021.


Military Veterans are Encouraged to Apply.

Job Description
Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

At Venmo we build products that make payments easy. Our payments are so easy that they fade into the background and make entirely new kinds of interactions possible. From splitting rent with roommates to paying a friend to say “thank you”, the stories and experiences of our users’ payments are highlighted and shared in our social feed. As a Customer Support Specialist you will be helping customers with inquiries regarding their Venmo accounts. We are looking for a full time Remote Customer Support Specialist who doesn’t require a script to help our customers send and receive payments. Someone who can delight with promptness, thoroughness, accuracy and maybe an occasional pun or two. We want our customers to rave about their customer service experience like they already rave about our app.

As a Teammate you will:

  • Provide world class customer service
  • Field inbound support calls, live chats, and emails from users about our product offerings
  • Try all avenues to solve a customer’s issue, but if you can’t, explain the why with an empathetic ear
  • Educate our customers on how to use Venmo to send and receive payments
  • Proactively look for ways to improve internal processes
  • Research customer inquiries using the appropriate technology
  • Use problem solving, analytics, and intuitive skills to follow logic and offer good solutions
  • Field inbound support calls, live chats, and emails from users about our product offerings

Requirements:

  • Education: High school diploma or equivalent
  • 2+ years’ experience in a role that put you in direct contact with consumers via telephone, email, and/or face-to-face in a work from home environment. Financial services and/or call center experience is a big plus.
  • Team player – we win as a team
  • Enjoys being on the phone interacting with customers
  • Someone who enjoys a fast paced yet fun working environment
  • Must be a self-starter and self-learner
  • An excellent communicator
  • Someone who is routinely the Tech Support hotline for their family and friends
  • Willingness to work hard and have fun doing it!

Benefits

  • Highly competitive salary
  • Eligible for full medical benefits on Day 1,
  • Eligible for financial security benefits including 401K, Employee Stock Purchase Plan, and Flexible Spending Accounts
  • Provided training and support to set you up for success
  • Active Employee Resource Groups

In order to work from home, we’ll need you to tick off a few things:

  • Must have a high-speed internet connection with a minimum of 50 Mbps from a reliable internet provider.
  • Equipment should be directly connected to a router/modem for best quality versus a wireless connection.
  • All PayPal hardware you receive needs to be connected to a surge protector.
  • Must have a dedicated home office space free of distraction and background noise.

We’re a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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