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Veterans Preferred – Technical Support Specialist

Motorola Solutions

This is a Contract position in Richardson, TX posted August 7, 2021.

Military Veterans are Encouraged to Apply.  

If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.

Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview
Pelco NA Advanced Support

Job Description


  • Troubleshooting of Pelco hardware and software products through remote and virtual systems (phone, email, VPN)
  • Gather customers’ information to determine root issues and analyze symptoms
  • Provide knowledgeable and exceptional customer experiences while also solving their issues
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, Cisco router and switch issues
  • Thoroughly document customer interactions and issues for future knowledge sharing – document support incidents and/or common critical issues
  • Handle customer complaints and escalations by talking to customers directly
  • Ability and eagerness to handle multiple priorities within a fast paced environment and ultimately ensuring the best customer experience
  • Assist customers with installation, operational, maintenance and or training related inquiries for products and applications
  • Diagnoses mechanical, hardware, software and systems failures using established procedures


  • 2-5 years’ experience providing technical support
  • Self-motivated and focused with a passion for technology and an aptitude for customer happiness
  • Ability to learn and understand new ideas and concepts
  • Pleasant, friendly style of verbal and written communication
  • Excellent knowledge of networking principles and IP communication
  • Intimate knowledge and experience with Windows troubleshooting tools and techniques
  • Experience with computer hardware/network equipment configuration and troubleshooting

Basic Requirements

  • 1+ years of experience within technical support

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan


Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits effective Day 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran’s status, or, any other protected characteristic.

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