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Work From Home Customer Service Agent-SK

S&P Data LLC

This is a Full-time position in El Paso, TX posted July 17, 2021.

Overview At S&P Data, we are the customer service sidekicks to our partners, and we provide support for some of the industry leaders in telecommunications, finance, technology and security.

For more information on S&P Data, visit our website at https://www.spdatallc.com/about.

We are hiring full-time customer retention specialists to connect with our customers.

Our retention specialists handle incoming calls that vary from account questions to basic troubleshooting, identify solutions and provide a resolution.

Qualifications Our ideal candidate has; * At least 1-year of customer service experience* At least 1-year of call centre experience* Highschool diploma or equivalent* Technical aptitude to be able to navigate multiple platforms simultaneously* Experience using Microsoft Tools such as Teams, and Office 365* The ability to work from home in a quiet space, free from distraction* Laptop/desktop with a hardwired connection to a modem (min 4GB memory, Windows 10 operating system, antivirus software, antispyware software, second monitor and 10up/3down internet speed)* USB Headset with microphone or willingness to purchase* The ability to work in 8 hour shifts within the hours of 7am to 11pm EST, Monday to Sundays, including mandatory weekend shifts* Ability and Willingness to be seated for extended periods of time* Ability to de-escalate challenging customer situations* Ability to work under pressure and manage conflicting demands* Ability to communicate proficiently in English What S&P Data Offers * Access and discounts to some amazing client brands* Paid training and the opportunity to advance* Health, Dental and Medical Benefits* The ability to make up to $2000 per month in bonus on top of base compensation **Please note: S&P does not use telegram as a tool to conduct interviews, additionally we do not ask for sensitive information using a texting tool.

Our interviews are conducted using zoom or in person.**

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