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Collections Representative – Medical-Patient AR

Allergy & Ent Associates, P.a.

This is a Full-time position in Houston, TX posted July 30, 2021.


Location: 450 Gears Rd., Ste 420, Houston, TX 77067

Hours: Monday
– Friday 8am
– 5pm 

Job Summary

Ensure patient due amounts are collected within a timely manner via outbound/inbound calls.   Accurate, clear and concise documentation in practice management system.  Evaluates patient’s financial status and establishes payment plans, and follows up on payment of delinquent accounts.  Identify and process all patient refunds.  Comfortable with high call volume atmosphere.

Additional Responsibilities and Duties
Communicates with patients to help resolve their healthcare accounts.

Receives and properly handles incoming phone calls by assisting patients with their questions or concerns, arranging payment arrangements, and obtaining insurance information from patients.

Collects and processes payments over phone.

Makes outbound calls in effort to resolve patient account.

Document all collections activity performed on each account in system.

Reviews general accounts receivable incoming correspondence and takes timely and appropriate action.

Analyzes account for errors, adjustment, credits, issuing corrected entries when required.

Escalates complex issues.

Updates account information.

Reviews account credits for corrective action Documents communications accurately and completely and follows up as required.

Balances daily batch Places accounts with collection agency timely Perform other duties as needed
Qualifications and Skills
Detail-oriented and strong organization skills Excellent communicator Knowledge of health insurance Experience working with Electronic Response Admittances (ERAs) and Explanation of Benefits (EOBs) 10-key by touch Self-starter Able to focus and function in high volume atmosphere Identify account problems along with trends and patterns Able to promptly learn and utilize our system 2 years of related experience preferred; related education can be substituted for experience Operate office equipment, such as voice mail and computers NextGen exp.

Highly desired

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