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GI Alliance: Patient Care Advocate – Collections

GI Alliance

This is a Full-time position in Dallas, TX posted August 21, 2021.

GI Alliance is seeking an experienced full time Patient Care Advocate Collections.Responsibilities/Duties/Functions/Tasks:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Take calls from patients who have questions regarding their bill.Assist patient by resolving their inquiry by answering their question either verbally or in writing.Initiate telephone contact with patients to collect on outstanding balances prior to their next appointment.Update patient demographics.Structure payment plans for patients.Ensure timely receipt of payments.Interpret patients’ benefits in order to answer billing questions accurately.Place eligible accounts with the collection agency.Update patients’ charts with valid insurance and/or contact information.Ensure eligible claims are refiled for payment consideration in a timely manner if patient bill is erroneous.Periodically contact insurance carriers to obtain the status of payment of a claim and/or challenge the processing of a claim.Take phone calls from various physicians answering questions regarding a patient.Other duties as assigned.QualificationsExcellent written and verbal communication skillsExcellent customer service skills are requiredMS Office experience, particularly in MS Word and MS ExcelAbility to type at least 30 wpmPrior appeals experience electronically and ability to obtain claim statusAbility to multi-task and work in fast-paced environment.Detail-orientedBasic understanding of healthcare plansBe able to read and understand medical benefits.Other duties as assigned.Education: High school diploma or equivalentExperience: 2-4 years of prior customer service and/or collections experience is preferred.Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.No phone calls or agencies, please.EEO/AA-M/F/disabled/protected veteran

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