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JPS Health Network: Workforce Planning Analyst

JPS Health Network

This is a Full-time position in Fort Worth, TX posted August 27, 2021.

Who We AreJPS Health Network is a $950 million, tax-supported health care system in North Texas.

Licensed for 578 beds, the network features 75 locations across Fort Worth, with John Peter Smith Hospital home to Tarrant County’s first and only Level 1 Trauma Center, only psychiatric emergency services site, and the largest hospital-based family medical residency program in the nation and more than 40 community-based clinics.

All told, our network employs more than 7,200 people.Acclaim is our multispecialty medical practice group featuring over 300 providers serving the JPS Health Network.

Specialties range from primary care to general surgery and trauma.

The Acclaim group formed around a common set of incentives and expectations supporting the operational, financial, and clinical performanceoutcomes of the network.

Our goal is to provide high quality, compassionate clinical care for every patient, every time.Why JPS?We’re more than a hospital.

We’re 7,200 of the most dedicated people you could ever meet.

Our goal is to make sure the people of our community get the care they need and deserve.

As community stewards, we abide by three rules:1.

Own it.Everyone who wears the JPS badge contributes to our journey to excellence.2.

Seek joy.Every day, every shift, we celebrate our patients, smile, and emphasize positivity.3.

Don’t be a jerk.Everyone is treated with courtesy and respect.

Smiling, laughter, compassion key components of our everyday experience at JPS.When working here, you’re surrounded by passion, diversity, and dedication.

We look forward to meeting you!For more information, visit www.Jpshealthnet.Org.To view all job vacancies, visitwww.Jobs.Jpshealthnet.Org/ or www.Teamacclaim.Org.

#featuredjob Job Description: Description: The Workforce Planning Analyst CHC is responsible for short and long term monitoring of team members for planning, forecasting, scheduling and real time resource management of in-center and remote advisors.

This position will support continuous improvement efforts as well as operational leadership to ensure daily service level metrics and business goals are met.Typical Duties:Monitors workforce volumes and makes real time adjustments for efficiency improvements to meet metrics established by leadership.Monitors and redirects inbound traffic of calls if necessary.Monitors agent call statuses and responds if agents are stuck on a status or on long break times.Works to maintain a collaborative and cooperative working relationship with staff and departments within areas supported.Monitors reports to measure outcomes and operational functions and ensures transparency of real time and future workforce forecasting.Ensures quality of the service provided by maintaining current knowledge of department resources, developing and monitoring performance indicators and service delivery measurements.Provides recommendations to increase efficiency and staff strategies that support multi-skilled customer call center to direct leader.Runs reports and provides data for forecasting.Performs other related job duties as assigned.

Qualifications: Required Education and Experience:High School Diploma, GED or equivalent.2 plus years of experience working in call center operations.2 years of workforce management scheduling and forecasting.ORBachelors degree in Business, Statistics or related field.6 plus months of experience working in call center operations.

6 plus months of workforce management scheduling and forecastingPreferred Education and Experience:Bachelors degree in Business, Statistics or related field.5 plus years of experience in a hospital business or call center environment.Preferred Licensure/Certification/Specialized Training:Workforce Management software experience Location Address:2500 Circle DriveFort Worth, Texas, 76119United States

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