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Medical Appointment Clerk

Texas State Job Bank

This is a Full-time position in San Antonio, TX posted June 17, 2021.

Zimmerman Associates Inc.

(ZAI) has an immediate need for full-time Medical Appointment Clerks to support a government contract with the Consult and Appointment Management Office (CAMO) for the San Antonio Military Health System (SAMHS) contract.

The work site is located at the Lincoln Center Building, 7800 IH-10 West, Suite 700, San Antonio, Texas 78230.

Medical Appointment Clerks will provide call center/appointment services for a Military Treatment Facility (MTF) supporting a government contract operation.

The hours of operation: 6:30 am to 5:00 pm Monday through Friday.The specific roles and responsibilities of this position are as follows:Schedule medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests.Support the Primary Care Manager (PCM) by name in the appointment or consult management departments scheduling primary and specialty care appointments and consult referrals.

Provides the patient with specific visit instruction.Verify beneficiary eligibility for requested booking and confirm/update patient demographics.Follow appropriate booking and consult protocols as outlined in the booking tools or Standard Operating Procedures (SOP) for each clinicInitiate outbound calls to patients, sends mass mailers to specific patient groups and respond to online messaging requests as needed to schedule, reschedule, and/or cancel appointments.Direct the flow of initial specialty referral consults for clinical review to specialty care clinics, understanding clinic capability and adhering to all clinic as outlined in the clinics Standard Operating Procedures.The qualified candidates will have the following:A minimum of a High School Diploma or equivalent.Six months
– 1 year of experience in a medical office and/or a fast-paced call center.Mandatory knowledge of medical terminology as evidences by a 40-hour educational certificate or at least six (6) months of experience in a medical environment.Minimum typing speed of 35 words per minute.Ability to demonstrate excellent customer service skills, a professional demeanor and a sound understanding of general medical ethics and etiquette.Ability to obtain required agency Public Trust Clearance.In order to meet this requirement for ZAI and our CAMO customer, the applicant will have a 10 year review of their background, including educational, credit and criminal history to confirm that they are a viable candidate to support this contract and to receive authorization to access the CAMO unclassified information, information technology systems and facilities.

The Medical Appointment Clerk position is a Wage Determined position that pays $15.86 per hour.

The employee will also receive a Health and Welfare Allowance (HandW) of $4.22 per hour in addition to the hourly rate of pay for each hour paid up to 40 hours per week that will be applied to core benefits.

Core benefits include: life insurance, accidental death and dismemberment (ADandD), short term disability (STD), long term disability (LTD), medical coverage, employee assistance program (EAP), and 401(k) Match (if applicable).

The remainder of the HandW is payable in cash.Interested applicants should immediately complete and submit an online application using the following link: be.taleo.net/phe02/ats/careers/v2/viewRequisition?org=ZAIINCandcws=41andrid=1814.ZAI is an equal opportunity employer.

In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex (including pregnancy and gender identity) , national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veterans status or any other legally protected status.

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