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Medical Assistant

Dean's Professional Services

This is a Full-time position in Austin, TX posted July 2, 2021.

• Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner.

• Responds to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems.

• Communicates with patient, staff, and providers regarding patient arrivals, delays, and clinic processes.

• Proactively approaches dissatisfied customers and implements customer service recovery measures.

• Identifies prolonged wait times for patients in waiting room and reports to clinic manager.

• Obtains translation services as needed for customers.

• Participates in clinic meetings to assist in planning optimal patient flow for session/day.

• Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback.

• Notifies licensed staff or supervisor when unable to complete assigned tasks or responsibilities….

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