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Next Level Urgent Care: Clinical Communications Advocate

Next Level Urgent Care

This is a Full-time position in Houston, TX posted August 20, 2021.

Next Level Urgent Care, LLCJob Title: Clinical Communications Advocate-Call Center, LVN/RNDepartment: Clinical AdministrationReports To: Communication Director Purpose:The primary purpose of the Clinical Communications Advocate, LVN/RN position is to provide and coordinate a variety of tasks associated with patient and customer service.

The LVN/RN is expected to use clinical knowledge, within the scope of practice, to answer clinical questions and alleviate calls transferred to providers.

The Clinical Communications Advocate, LVN/RN will be handing all inbound calls during the hours of 8:30am to 9pm.

Job Duties and ResponsibilitiesAnswer inbound calls for all clinic locations, as well as promptly responding to email inquiriesAdvises patients of available servicesSchedule patient visits to appropriate clinic locations and communicating pertinent information regarding their appointment and preparationEnsures all customer inquiries, whether by phone or email, is documented and transmitted in a concise and timely manner, when applicableEnsures customer satisfaction is obtained by answering questions, resolving issues, and using proper phone etiquetteResponsible for the security and confidentiality of medical records by following HIPAA protocolOther duties as assigned Desired QualificationsMinimum of two years of LVN or RN experience in an Urgent Care or Emergency settingThe ability to handle large call volumeKnowledge of personal computers and various software programs (Microsoft Office, Centricity)Clear verbal communication skillsOutstanding customer service skills

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