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South Texas Blood & Tissue Center: Donor Care Specialist, Clinical & Research Operations

South Texas Blood & Tissue Center

This is a Full-time position in San Antonio, TX posted August 23, 2021.

Our organization is unique in that we are a nonprofit community resource that saves lives by working with volunteer donors to provide the highest quality blood & tissue components to patients.

By using cutting-edge technology, our team of dedicated professionals has helped save hundreds of thousands of lives for more than 35 years.

Over 200,000 components of life-saving blood and tissue from volunteers throughout South Texas are collected and tested each year.

We are internationally recognized for the quality of our services and research.

Donors are essential because patients are in constant need of blood.

blood components, and/or tissue.

It’s about life!

Share our excitement and join our team!South Texas Blood & Tissue Center (STBTC), a subsidiary of BioBridge Global, is a not-for-profit community blood center specializing in a variety of services to include providing blood, plasma, platelets and other blood components to numerous hospitals in 43 South Texas counties.

STBTC is a community partner focused on enhancing health care through innovation and stewardship.General SummaryResponsible for medical evaluation, acceptability, phlebotomy, and care of donors within our service area.Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer,Integrity, Respect and Excellence (ASPIRE).

Support, communicate and reinforce the mission and vision of theenterprise.Provide world class customer service by capturing and being responsive to the voice of the customer (internal orexternal, including donors for select positions) through multiple feedback channels in order to resolve issues anddrive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.Major Duties and ResponsibilitiesEssential TasksDeliver an impeccable donation experience.Maintain a good working relationship with co-workers.Perform quality control function.Ensure all necessary records are legible, accurate and complete.Perform phlebotomy and automated collection procedures.Perform, assess and treat adverse donor reactions.Perform research or other record review, including review of donor’s research informed consent.Maintain and organize donor/patient records, document data, complete forms and submit as required.Maintain a good working relationship with research coordinators including reporting issues relating to donors,donor groups, or departmental operations.Attend and receive training at Site Initiation Visits for new research studies.Performs other duties as assigned.Non-Essential TasksProvide assistance to other departments as needed.EducationRequires a high school diploma or general equivalency diploma.

Prefer one or more years of medical education.Licenses and/or CertificationsCITI training requiredCertification as a Medical Assistant or Phlebotomist preferredExperienceRequires medical background experience and/or phlebotomy certification.Clinical research experience preferred.KnowledgeMust acquire a working knowledge of donor processing criteria.Must acquire a working knowledge of medical terminology.Must be or become familiar with the community and area serviced.Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies.SkillsMust demonstrate competency in review of research informed consent documentation.Must have strong customer service skills.Must have strong computer skills.Must be able to print and write legibly.Must demonstrate competency in determining donor eligibility.Must demonstrate competency in performing donor registration, screening, phlebotomy, and monitoring donorsafety.AbilitiesMust be a team player.Must be able to keep information confidential.Must be neat in appearance and well groomed.Must be professional, organized, detail oriented, communicative, and have the ability to greet the public in afriendly and courteous manner.

We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive the ISO 9002 accreditation!All Full Time Positions Qualify for an Affordable and Competitive Benefits Package to include:Variable Compensation Plan100% Employer Paid AD& DPaid Time Off (PTO)100% Employer Paid Employee Assistance ProgramExtended Illness Benefits (EIB)Group Health Medical Plan w/prescription coverageShift DifferentialsVariety of Voluntary Supplemental InsurancesPaid HolidaysVoluntary Dental CoverageLeaves of AbsenceVoluntary VisionEducational Assistance ProgramCompetitive salary100% Employer Paid Life Insurance South Texas Blood & Tissue Center (STBTC), a subsidiary of BioBridge Global, is proud to be an Equal Opportunity Employer committed to providing employment opportunities to minorities, females, veterans, and disabled individuals.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, genetic data, sexual orientation, gender identity, or any other legally protected characteristics.

For more information about your EEO rights as an applicant under the law, please click here.

STBTC maintains a Tobacco & Drug-Free Workplace.

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