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Franchise Hotel – Front Desk Agent

InterContinental Hotels Group

This is a Full-time position in Plano, TX posted May 28, 2021.

We are a new property determined to provide comfort and convenience for both, temporary and extended stays. Each studio room comes with a fully-equipped kitchen. We offer free laundry, parking, gym access, and business center access.We are looking for a Hotel Front Desk Agent toserve as our guests’ first point of contact and manage all aspects of theiraccommodation. Hotel Front Desk Agent responsibilities include registeringguests, managing reservations and providing information about rooms, rates andamenities. If you have a knack for customer service and work experience in thehotel industry, we’d like to meet you. Ultimately, you will help create apleasant and memorable stay for our guests.Responsibilities* Perform all check-in and check-out tasks* Manage online and phone reservations* Inform customers about payment methods and verify their credit card data* Register guests collecting necessary information (like contact details and exact dates of their stay)* Welcome guests upon their arrival and assign rooms* Provide information about our hotel, available rooms, rates and amenities* Respond to clients’ complaints in a timely and professional manner* Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs* Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests* Upsell additional facilities and services, when appropriate* Maintain updated records of bookings and payments* Paid training* Offer IHG training/ Certification courses as a part of onboarding process* Competitive pay and room for upward mobility and promotions from the starting positions.* Positions include Full time or Part time.COVID-19considerations:We want to ensure our staff is in a safe working environment so we’ve installedglass barriersExperience with hotel reservations software, like Opera and RoomKeyPMSUnderstanding of how travel planning websitesoperate, like Booking and TripAdvisorCustomer service attitudeExcellent communication and organizational skillsDegree in hotel management is a plusPROFICIENT IN OPERA IS A HUGE PLUS!

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