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Front Desk Agent PT Texas A&M Hotel and Conference Center

Benchmark Hospitality

This is a Full-time position in College Station, TX posted June 21, 2021.

Benchmark’s company culture is central to our management philosophy.

The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the “benchmark” by which all others are judged takes passion, courage, and dedication.

We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

All team members of the Texas A&M Hotel and Conference Center, a Benchmark Hospitality property, have the same fundamental job description: to take great pride in providing Howdy Hospitality to all guests while walking the Aggie Path of P.R.I.D.E.

daily.

We’re all responsible to represent the foundation of the strong moral compass and principles that represent Aggieland.

Our jobs are not just to make a difference but to “Be the Difference.” This is the first and most important expectation in all job descriptions.

We hire only team members of the highest character who will hold themselves to these expectations, and only candidates with this commitment should apply.

BASIC FUNCTION:

The Front Office Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees, and visitors.

Job Description:

Scheduling: The hospitality industry is 24 hours a day, seven days a week, and 365 days of the year.

All candidates must be available and are expected to work Game Days, Ring Ceremonies, Graduation, and other high occupancy times due to special events.

Punctuality and reliability are essential to respect and trust-building for our team members; these are the critical ingredients in creating memorable experiences for all our guests we serve.

Additionally, we strive hard to manage and minimalize overtime, but it should and will be expected when business levels call for it.

Position Status and Scheduling Expectations:
Full-Time: 20
– 30 hours a week depending on the level of business forecasted for the hotelDays: Varying Saturday
– FridayStart times: Varying (projected 8 hours a day)
JOB DESCRIPTION:

We are all Aggies, some academically and some voluntarily, and we are all part of the Aggie network.

Our primary job is to Walk the Aggie Path of P.R.I.D.E.

in everything we do.

Positivity
– We wake up daily and choose to bring a positive perspective finding the good in all things and creating an environment others want to be part of.

Each team member is hired to project genuine and sincere positivity daily.

Respect
– We embrace and appreciate others and show consideration for their desires, interests, privacy, physical space, belongings, and different viewpoints, philosophies, physical abilities, beliefs, and personalities.

We choose to show respect even when it’s not given, not only to our guests but, more importantly, to each other.

Integrity
– We consistently demonstrate and live by sound moral and ethical principles.

Not because someone is watching but because it is the right thing to do.

“An Aggie does not lie, cheat or steal, or tolerate those who do.

Dedication
– We are unyielding in our commitment to walking our path and dedication to Being the Difference in everything we do.

We flex our “proactive muscles” in being more positive, respecting, and holding ourselves to an even higher commitment to integrity.

Excellence
– We strive to make today even a little better than yesterday by growing excellence daily.

As a team member of the Texas A&M Hotel and Conference Center, we require everyone first to Walk the Path of P.R.I.D.E.

before every shift to check someone in, create a cocktail, clean a guest room or execute a meeting/event.

Only through our commitment to living the Howdy Hospitality lifestyle can we indeed Be The Difference by creating memorable experiences in the lives of all we serve.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
High school graduate or equivalent.Two years of college education preferred.Two years experience in the service industry, preferably in the hospitality industry.Excellent oral and communication skills.Strong computer skills.Pleasant telephone demeanor.
ESSENTIAL FUNCTIONS:
Check guest in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.Provide exceptional customer service with a smile and empathy.Thoroughly complete all guest transactions.Promote and sell special hotel programs.Interact with fellow team members in a professional manner, assisting other departments with necessary information.Be knowledgeable of all emergency procedures and hotel policies.Maintain house bank.Communicate all pertinent information to the Front Office Managers and Supervisors.
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.

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