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Hotel Front Desk Manager – Courtyard

Oldham Goodwin Payroll LLC

This is a Full-time position in New Braunfels, TX posted April 22, 2021.

Description: Front Desk Manager for Courtyard by Marriott Responsible for maintaining and promoting hospitality at all times; welcoming and serving our guests in a courteous, efficient, and friendly manner, both face-to-face and on the phone.

Have the ability to supervise front desk team and accept additional responsibilities assigned by the Front Desk Manager.

Responsible for settling guest accounts upon check-out, resolving guest issues and completing special request when necessary for our guests.

Benefits:
· Health Insurance
· Paid Time Off
· Dental Insurance
· 401(k)
· Vision Insurance
· Life Insurance
· Disability Insurance PM 20 .

Requirements:
· 2 years hotel guest services experience
· Exhibits strong customer service skills, including multi-tasking
· Ability to work independently from 3pm-11pm
· Is a problem solver
· Open to cross-training and assisting in other departments as necessary Specific duties include, but are not limited to the following:
· Provide the highest quality of service to the customer at all times
· Check guests in and out in an efficient and friendly manner
· Promptly, effectively, and empathetically assist with guest requests and complaints
· Be very knowledgeable of Marriott Rewards program and promotions
· Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies
· Be knowledgeable of the local area, including: shopping, entertainment, and dining
· Take reservation requests efficiently
· Block rooms and handle special requests
· Post guest charges and compute guest bill, collect payment, and make change for hotel guests following all cash handling procedures
· Complete any other related task given by manager PI133069350

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