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Spa Attendant – Housekeeping

Horseshoe Bay Resort

This is a Contract position in Horseshoe Bay, TX posted July 15, 2021.

” JOB SUMMARY: This position requires keen customer service and knowledge to provide memorable experiences for our guests. One of the first tenets of operating a successful spa is efficiency and accuracy in maintaining exemplary customer service and a clean space. The Attendant’s main job objective is the overall cleanliness of Bayside Spa & Paseo Fitness. Responsibilities include but are not limited to: customer service, daily cleaning of the pools, maintaining par levels of robes, towels, water, locker room supplies as well as the fitness center. ESSENTIAL JOB FUNCTIONS: n * Time management, accuracy, attention to detail and exceptional customer service is key to this position. n * Daily maintenance of the indoor and outdoor pools and whirlpools through daily vacuuming and filling. n * Re-stock towels throughout the spa facilities. n * Ensure the proper levels of folded robes and sandals, ready for use by guests. n * Maintain expectable levels of all spa amenities such as shampoo, conditioner, shower gels, razors, combs, mouthwash and any other amenities used by our guests in the locker rooms. n * Keep the fitness equipment organized i.e. yoga mats rolled and put away, exercise balls put away, rubber mats under workout equipment are need and straightened. n * Conduct frequent locker room, indoor pool, outdoor pool and fitness center checks. n * Remove dirty towels, robes, sandals and headphones to their respective areas for cleaning. n * Become an expert in knowing all the spa services and amenities. n * Assist with guest suggestions/complaints in regards to spa cleanliness and equipment while effectively communicating information to management staff. n * Problem solve when necessary. n * Follow the daily checklist to ensure all aspects/duties are completed daily. n MINIMUM QUALIFICATIONS: n * High school diploma or equivalent preferred. n * Customer service experience required. n * Basic math and accounting skills. n * Excellent telephone etiquette and interpersonal skills required. n * Computer literate and proficient in Word, Excel, related inventory software. n ADDITIONAL QUALIFICATIONS: n * Service oriented – able to pamper, accommodate and anticipate guests needs. n * Enjoy working with people and possess a friendly and outgoing personality. n * Solution oriented. n * Exceptional communication, organizational skills and detail oriented. n * Flexible and accommodating attitude. n * Maintain a positive attitude and contribute toward a quality work environment. n * Comply and adhere to all Horseshoe Bay Resort policies and standard operating procedures (SOP’s). n * Maintain a professional image with the proper uniform standard and maintain personal hygiene. n Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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