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TownePlace Suites: Hotel Assistant General Manager

TownePlace Suites

This is a Full-time position in Houston, TX posted May 11, 2021.

Description: The Towneplace Suites Houston Westchase is a 120-room extended stay property that represents a great learning opportunity to an emerging hospitality leader with ambitions to grow into a General Manager.

This position is accountable for the overall success of the hotel, meeting and exceeding revenue measures and ensuring guest satisfaction.

The Assistant General Manager will assist the General Manager in supervising all areas of the hotel while maintaining brand standards and must achieve superior levels of quality for all clients.Primary Responsibilities and Duties:* Demonstrate a positive, professional, and client-oriented attitude about the company with coworkers, tenants, clients, and the public through mail, telephone, or in person.

Constantly strive for improvements in work processes and results to better meet client’s expectations.* Operate within budgeted guidelines, flexing as necessary to meet and exceed budgeted goal* Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference.

Coordinate with headquarters support staff on management company procedures for processing and distributing information.

Provide prompt, detailed, and accurate general status reports on all properties assigned.* Coordinate collection and documentation of all revenues following direct billing of groups and the owner’s policy on accounts receivable.

Collect delinquent accounts promptly.

Communicate with accounting department to ensure accuracy of accounts receivable.* Manage guest relations and coordinate requests for repairs and maintenance.

Have an understanding of hotel charges and guest concerns.* Become a high-level Property Management System (PMS) expert.* Establish and maintain collaborative working relationships between departments, with coworkers, and other members of a team project.

Prepare for team meetings in advance and act as chairperson for the meeting.* Manage front desk and housekeeping departments to ensure all employees are working efficiently.

Administer progressive discipline when employees are in violation of workplace policy.

Conduct regular employee evaluation reviews and present recommendations to General Manager for demotion or advancement.* Keep abreast of new technologies, systems and procedures related to hotel management.

Travel as assigned.

Perform other related duties as assigned.* Exhibit a constant sense of urgency in performance of every task.

The expectation is to See it, Own it and Solve it.Qualifications:* A minimum of two (2) years comprehensive experience in retail, restaurant, or hospitality sectors, or equivalent combination of education and experience, sufficient to perform the essential functions of the job.* A minimum of one year of Marriott, Hilton, Hyatt, or IHG branded supervisor level experience.

Proficiency in Fosse preferred.* Computer literacy is required.

Ability to analyze and summarize monthly financial statements and prepare detailed budgets and operating forecasts.

Ability to note deviations from financial plan, determine causes and to provide recommendations to the owner on needed action plans.* Strong written and verbal communications skills.

Ability to understand and carry out industry specific written and oral direction.

Positive, innovative approach to problem solving.

Presents ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion in order to reach the goals/objectives of the organization.* Strong understanding of industry and demonstrated knowledge in the areas of financial analysis, business administration, legal, human resources, ethical practices, marketing, business development, and sales.* Ability to motivate and negotiate effectively with key employees, guests, top management, and client groups.* Ability to work in a chaotic, multitasking environment and still be able to remain organized, execute in an efficient manner with a high level of accuracy, and provide attention to detail, and follow-through.* Ability to exercise judgment and discretion is critical to success.

Must be professional at setting priorities and coping with competing demands.* Excellent time-management and general organization skills.* High level of integrity and ethics.Company Headquartered in Bryan/College Station, Texas with additional offices in Houston, San Antonio, and Waco, Oldham Goodwin Group, LLC, is a fully integrated commercial real estate firm offering comprehensive brokerage, development, management and advisory services throughout the state of Texas.

Our brokerage platform is designed to be full service for investors and to support our brokerage professionals in various property specialties, including retail, office, industrial, land, multifamily and hospitality property types.Benefits: Health Insurance, Paid Time Off, Dental Insurance, 401(k), Vision Insurance, Life Insurance, Disability InsuranceCompany: TownePlace SuitesPM20.

Requirements: PI136166905

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