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Director of Human Resources

Quest Diagnostics

This is a Full-time position in Irving, TX posted May 13, 2021.

Senior Director, Human Resources – Business Partner Southwest Region


Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics is the world’s leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. They are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index.  With 2020 revenues of $9.44 Billion and approximately 50,000 employees and 6,600 patient locations across the US, Quest Diagnostics serves half of the physicians and hospitals in the US with their large variety of products and services. 

The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.

Approximately 150 million times each year, patients and their physicians rely upon Quest Diagnostics results to make important healthcare decisions and approximately one third of U.S. physicians – and many of the country’s leading hospitals and health systems – relies on Quest Diagnostics healthcare information solutions to foster better patient care and outcomes.


  • FORTUNE magazine’s “World’s Most Admired Companies” list for 7 consecutive years; one of only five companies to attain Most Admired status in the “Health Care, Pharmacy and Other Services” industry category.
  • Fortune magazine’s Fortune 500 list
  • Forbes® Global 2000
  • Forbes®’ America’s Best Employers List for third consecutive year
  • Forbes® 2020 America’s Best Employers for Women for second consecutive year
  • S&P 500
  • Barron’s 500
  • Member of the Dow Jones® Sustainability World Index
  • Included in the FTSE4Good, Calvert, and Ocean Tomo sustainability indices
  • Listed in the most recent Newsweek Green Rankings
  • Consistently named one of the best places to work in U.S. business journal rankings
  • Named a DiversityInc Noteworthy Company for third consecutive year
  • Listed on the Disability Equality Index® (DEI), a joint initiative of the American Association of People with Disabilities (AAPD) and the US Business Leadership Network (USBLN), recognizing companies for prioritizing the inclusion of people with disabilities
  • Named Top 23 ‘Best Places to Work for LGBTQ Equality’ in New Jersey
  • Named a Best Place to Work for LGBTQ Equality by scoring a perfect 100 on the Human Rights Campaign Foundation’s 2021 Corporate Equality Index (CEI) for the fifth consecutive year.
  • Achieved Cancer Gold Standard accreditation from the CEO Roundtable on Cancer, recognizing our actions to reduce the cancer risk of employees and their families
  • Received C. Everett Koop National Health Award for Efforts to Promote Employee Health in 2020

Diagnostic Testing Services

Quest Diagnostics is the world’s leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.


In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics’ reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.

Quest Diagnostics’ long-term strategy is to become the undisputed world leader in diagnostic testing, information and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:

  • Deliver Innovative Solutions
  • Leverage their Unparalleled Access and Distribution Network
  • Expand their relationships with large payors and health systems
  • Deliver Superior Patient Experiences

Position Description:

The Senior Director, Human Resources – Business Partner (HRBP) reports to the Executive Director, Human Resources – General Diagnostics, M&A, Strategy and Ventures.  The HRBP will partner with the General Manager for the Southwest Region and its business/functional leaders to influence the design and execution of the business strategy by providing consultative support and leadership.  S/He will translate the business plan into talent and organizational plans and drive for results by building organizational capability and performance.

There are approximately 4,400 employees in the Southwest region. Core functions include laboratory operations, logistics, patient services, specimen management and commercial sales to doctors, hospitals, government agencies and other health care providers.

The Region generates annual revenue of over $1.15 billion.

Key Accountabilities include:

Business Relationships

•         Builds relationships with senior level clients. Is a trusted and credible partner who anticipates needs and proactively recommends solutions

•         Serves as an active member of the senior leadership team and is able to influence and challenge others at this level

•         Has a solid understanding of current and future business trends, both internal and external

•         Has the ability to lead with data and make sound recommendations and decisions

•         Serves as executive coach providing guidance and consultation to leadership

Strategy & Planning

•         Consults with senior leaders to develop and execute business strategy to build organizational capabilities, behaviors, structures and process.  Provides strategic direction and influences at all levels in order to drive implementation of the strategy

•         Translates the business plan into talent and organizational plan (e.g. owns the People Strategy for assigned business to include: organizational re-design, strategic workforce planning, total rewards solutions, succession planning and talent management, organizational development and employee engagement of workforce)

•         Optimizes transformational change efforts by providing consulting support, guidance and a framework for leading and managing change

•         Responsible for succession planning / pipeline to ensure leadership talent in support the business strategy

•         Partners with and influences HR Centers of Excellence and HR Service Center to ensure the business is receiving optimal service and value added programs that are aligned with business strategy.

•         Use outcome based metrics to identify trends and influence the business

Business Based Outcomes

•         Ensures strong leadership teams in place and plays a key role in recruiting senior level talent

•         Drives toward strong organizational performance as evidenced by business measures such as productivity, quality and service

•         Drives toward optimal culture that facilitates employees’ success. This includes Engagement, Diversity & Inclusion.

•         Drives for high performance work environment that makes the organization a great place to work and delivers results

•         Fosters positive employee relations by being visible in the field, listening to employee feedback and actioning areas of opportunity

People Management & HR Development

•         Responsible for leading, coaching and developing a team of 5 HR Business Partners in support of overall Human Resources and business strategy

•         Key member of the HR community working to develop the HR Business Partner role, including staying abreast of current HR trends and best practices.


The successful candidate for Senior Director, Human Resources – Business Partner will have the following attributes and/or experiences:

•         10+ years of professional experience in Human Resources, including 3+ years managing exempt level HR staff

•         Strong educational background including an undergraduate degree in human resources or related field; Master’s degree in HR or an MBA or related field preferred

•         SHRM-SPC certification strongly preferred

•         Proficiency in MS Office products and HR systems

•         Understanding of state and federal labor laws and regulations,

•         Highly developed and effective leadership and strategic influencing skills

•         Ability to work effectively with mid-level to senior members of the organization

•         Strong project management and communication skills

•         Ability to travel at least 25% of the time (mostly within the region)


Personal Competencies:


The successful candidate for Director, Human Resources – Business Partner will demonstrate through education and experience the following competencies:

•         Business acumen

•         Strategic agility

•         Drive for results

•         Decision quality

•         Managerial courage

•         Organizational savvy

•         Perseverance

•         Influencing others

•         Developing direct reports

•         Dealing with ambiguity

To Apply:

Please Log In or Register to Upload a Resume and complete the online Application by visiting, clicking “Job Search” and following the prompts. Because of the large number of applicants to job openings, Quest Diagnostics will only contact qualified candidates to be interviewed.


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