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Customer Success Engineer

Capital One

This is a Contract position in Newark, TX posted July 28, 2021.

314 Main Street (21020), United States of America, Cambridge, Massachusetts Customer Success Engineer At Capital One, we’re building a leading information-based technology company.

Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking.

We measure our efforts by the success our customers enjoy and the advocacy they exhibit.

We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued.

We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results.

We elevate each other and obsess about doing the right thing.

Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.

Together, we are on a quest to change banking for good.

Capital One has been building cutting edge technologies that have been used within the bank, now we are ready to release our own set of products externally.

Our team is responsible for helping onboard customers to a new enterprise cloud governance product and will guide them from the education process through making an impact on their business.

Sounds interesting?

Do you have a passion to seek out new knowledge and actively develop new skills around AWS?

Come join our Customer Success team as we release a new and exciting product.

Roles and Responsibilities: Serve as a critical technical partner to the sales team in designing customer solutions and driving adoption and revenue.

Partner closely with our customers’ technical leadership and enable them to be cloud advocates.

Inspire confidence in the technical and governance capabilities of Capital One products through deep technical conversations and partnership Serve as a SME and facilitate educational and collaborative workshops to customers considering or already using Capital One Tech Commercialization products.

Act as a community leader and share best practices among Capital One Tech Commercialization customers.

Author or contribute to Tech Commercialization’s customer-facing publications such as whitepapers, tutorials, blogs, etc.

Serve as a Capital One Tech Commercialization evangelist at industry-wide conferences Drive and facilitate effective relationships between customer and product teams Develop demonstrations, workshops, how-to-videos, and custom educational materials Act as a Customer Success Manager for 2-5 concurrent customer onboardings.

Respond to customer support tickets as a L2 SME for Capital One products centered around cloud governance.

Basic Qualifications: Bachelor’s Degree At least 3 years of experience in software engineering, technical sales, or customer success Preferred Qualifications: Bachelor’s Degree in Information Systems, Computer Science, or Engineering 3 years of technical sales or support experience working directly with customers 1 years of experience with AWS, GCP, Microsoft Azure, or another public cloud services 2 years of experience working with security concepts 2 years of experience building solution architectures At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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