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Director, Cloud Security


This is a Full-time position in Austin, TX posted July 3, 2021.

Punchh is the leader in customer loyalty, offer management, and AI solutions for offline and omni-channel merchants including restaurants, convenience stores, and retailers.

Punchh brings the power of online to physical brands by delivering omni-channel experiences and personalization across the entire customer journey–from acquisition through loyalty and growth–to drive same store sales and customer lifetime value.

Punchh uses best-in-class integrations to POS and other in-store systems such as WiFi, to deliver real-time SKU-level transaction visibility and offer provisioning for physical stores.

Punchh is growing exponentially, serves 200+ brands that encompass 91K+ stores globally.

Punchh’s customers include the top convenience stores such as Casey’s General Stores, 25+ of the top 100 restaurant brands such as Papa John’s, Little Caesars, Denny’s, Focus Brands (5 of 7 brands), and Yum!

Brands (KFC, Pizza Hut, and Taco Bell), and retailers.

For a multi-billion $ brand with 6K+ stores, Punchh drove a 3% lift in same-store sales within the first year.

Punchh is powering loyalty programs for 135+ million consumers. 

Punchh has raised $70 million from premier Silicon Valley investors including Sapphire Ventures and Adam Street Partners, has a seasoned leadership team with extensive experience in digital, marketing, CRM, and AI technologies as well as deep restaurant and retail industry expertise.




About the role

Reporting to the VP DevOps and SRE, and working as part of the Punchh product and technology organization, you will be responsible for the Punch security architecture, implementation, and operations.

You will protect a dozen AWS accounts, thousands of Kubernetes containers, and data and transactions from ~200 million Punchh users.

This role requires the ability to architect a comprehensive security program, implement it, and also lead a team of staff and vendor resources

What You’ll Do
Own the Punchh security architecture across all seven categories of the NICE Workforce Framework for Cybersecurity Implement the above to protect the Punchh networks, systems, applications, and data in AWS Lead DevOps engineers and 3rd party vendor resources as your staff Help maintain PCI, GDPR, and SOC 2 compliance Partner with the software engineering organization to help them design security into the product, and build security validation into the SDLC
– see for example the SSDF Stay ahead of the bad guys while keeping up with our continued growth!

What You’ll Need
Demonstrable success in a comparable prior role, and references who will sing your praises 10+ years of experience in software development and IT 6+ years of experience in Information Security 4+ years of experience in AWS cloud security Experience at a software company, preferably a cloud-native software company Team leadership experience Scripting and coding experience, though not necessarily as a software engineer Degree in Computer Science or a related field An impressive assortment of security certifications Unlimited PTO Company sponsored health insurance 401(k) with Company Match Life and AD&D insurance Competitive salaries and bonus EAP Maternity and Paternity (Bonding) Leave Free lunch every single day at work, social events, plus a well stocked refrigerator
Punchh is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

If you’d like more information about your EEO rights as an applicant, please click here.

We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws.

Notice to recruiters and placement agencies: If you are a recruiter or placement agency, please do not submit résumés to any person or email address at Punchh prior to having a signed agreement with Human Resources.

Punchh is not liable for and will not pay placement fees for candidates submitted by any agency other than its approved recruitment partners.

Also, any résumés sent to us without an agreement in place will be considered your company’s gift to Punchh and may be forwarded to our Talent Acquisition team.

Are you legally authorized to work in the United States?


Will you now or in the future require work visa sponsorship for employment?


Are you willing to relocate to Austin, TX or the Bay Area for this opportunity?

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