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Salesforce ServiceCloud Functional Consultant

OrangePeople

This is a Full-time position in Plano, TX posted June 9, 2021.

This role will involve serving as a Salesforce Service Cloud Consultant to the Customer Center Management project. The Service Cloud Consultant will leverage their extensive experience to successfully design and implement a maintainable and scalable Service Cloud solution that meets Toyotarsquos business requirements and contribute to itrsquos long-term success with Salesforce. Keen, enthusiastic, passionate and highly skilled team member who has a good experience with understanding complex ServiceCloud implementations and requirements. You will need to work with AgileScrum teams, follow Agile Principles and have excellent, collaborative communication skills.Requires understanding of complex and interconnected enterprise systems and how they are built. Requires understanding of the architecture, data flows and interplay between various modules of the CCM ecosystem.You need to have a passion to learn new business processes, and be adaptive to guide the implementation team to deliver successful, valuable business outcomes. Primary Responsibilities To work as an enthusiastic project team member, eager to take on and complete the tasks of a sprint following the team defined processes. Participate actively in all scrum ceremonies attended, such as daily stand up, retrospective, sprint planning and backlog refinement. Demonstrate a good track record of developing actionable user stories and understanding the needs of stakeholders. Develop document business process data flows as needed. Collaborate closely with other scrum team members to ensure stories are completed in a timely manner while also meeting acceptance criteria and the Definition Of Done. Play an active role in scrum teams communicating with scrum masters, fellow team members, Product Owners and stakeholders on need basis. Positive approach towards the changes, and keen to engage with the team to resolve problems. Raise alerts with CCM project leadership as needed. Negotiate with product owners and team members on the user stories and probe for acceptance criteria. Assist with the refinement and contribution of stories to the product backlog. Take initiative to resolve any technical or non-technical issues in the team. Respectful to others in the team and be a role model for the new team members. Have an urgent commitment to achieving the goals of every sprint and release. Willingness and ability to stretch beyond onersquos own comfort zone as needed to help the team achieve sprint goals. Required Qualifications Extensive experience implementing Salesforce Service Cloud in Enterprise environments Salesforce Certified Service Cloud Consultant Salesforce Certified Administrator Experience working in Agile work environments and with Agile, Scrum at Scale teams. Ability to perform business process design Ability to identify business scenarios for testing Facilitate issue resolution Strong analytical skills Bachelorrsquos Degree or Higher in computer science or management information systems (MIS) Good track record of delivering successful projects Experience of complex IT environments with several internal IT and external business stakeholders Experience of complex integrated enterprise ecosystems. Leading within teams and how to collaborate Preferred Qualification Experience in or with migration projects from Oracle Service Cloud or Siebel to Salesforce Service Cloud Additional Salesforce Certifications Related Technical Certifications Additional Responsibilities Participate in OrangePeople monthly team meetings, and participate in team-building efforts. Contribute to OrangePeople technical discussions, peer reviews, etc. Contribute content and collaborate via the OrangePeople-WikiKnowledge Base. Provide status reports to OrangePeople Account Management as requested. About us OrangePeople is an Enterprise Architecture and Project Management solutions company. Our most valuable asset is our people dynamic, creative thinkers, who are passionate about doing quality work. As a member of the OrangePeople team, you will have access to industry-leading consulting practices, strategies technologies, innovative training education. An ideal Orange Person is a technology leader with a proven track record of technical achievements and strong processmethodology orientation.

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