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Software Asset Manager – Mid Level


This is a Contract position in La Coste, TX posted July 2, 2022.

Purpose of Job

We are seeking a talented Software Asset Manager- Mid Level for our San Antonio, TX facility. This person may also work remotely in a remote work environment.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused results. The actual days’ onsite are resolved between each employee and the employee’s manager.

The candidate selected for this position is going to get to work with the Software Asset Management Team in USAA’s IT Business Services organization. They will support the enterprise with asset lifecycle management of 400+ software publishers.

Provides proficient analytical, business, and technical knowledge related to specific business functions, processes, and applications/IT platforms. Works independently to create, implement and maintain application solutions to meet the needs of a business or organization. Proposes changes to business processes to better align to business need.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.


Our most meaningful qualification isn’t technical, it’s human. Here, we don’t just sit in front of a screen. We stand behind our 13 million members who rely on us every day.

We’re proud of USAA’s strong history — and we’re even more passionate about our future. That’s why we have a team of supportive and collaborative hardworking technology professionals focused on doing more for our members. And why we’re continuing to add innovative problem solvers to our team. With us, you’ll find exciting challenges that inspire you to continue learning and growing.


  • Identifies and manages existing and emerging risks that stem from business activities and the job role.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
  • Follows written risk and compliance policies, standards, and procedures for business activities. 
  • Evaluates business needs and reviews system requirements for accuracy; translates data between business users and technical developers. 
  • Collaborates with internal stakeholders to understand business needs and opportunities specifically related to application/IT platform solutions.
  • Provides intermediate to complex analysis, supporting the planning and implementation of systems and upgrades, and process changes.
  • Participates in analyzing and documenting business requirements for application/IT platform and data systems, including testing and implementation of new systems or changes to current system as required to meet contractual needs and improve processes.
  • Reviews new or upgraded application functionality with business partners (including training) to help them prepare appropriate training and procedures updates for their teams. 
  • Performs and may coordinate business and application/IT platform support; analyzes discrepancies and system failures.
  • Facilitates and performs resolution activities to minimize business impact and avoid future exposure; informs team leadership and business partners of business implications associated with those events and develops recommendations to mitigate future impact.
  • Maintains proficient understanding of business processes, supporting applications/IT platform, and strategic direction.
  • Collaborates and exchanges information with team members, stakeholders, and information services to ensure dependencies, risks, and opportunities are identified.

Minimum requirements:

  • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
  • 4 years ofwork experience in analyzing IT business processes, software application/IT platform design and/or IT documentation, with an understanding of application/IT platform data systems and operations processes.
  • Demonstrated understanding of application/IT platform administration and the software development life cycle, to include testing execution.
  • Experience in developing and maintaining documentation related to workflow and business requirements, as well as technical functionality of IT applications/IT platform.
  • Knowledge of risk & controls with experience identifying and fixing gaps, documenting controls and testing of those controls.
  • Proficient knowledge of Microsoft Office tools.
  • Successful completion of an analyst assessment may be required.

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Preferred experience:

  •  4+ years of experience independently managing software assets in a formal asset management program
  •  4+ years of experience using SAM tools such as Flexera, Aspera, or Snow Software
  •  Administrative certification for any of the above tools, IAITAM, or ITIL
  •  Experience with a minimum of one major software publisher license models (e.g. Oracle, Microsoft, or IBM)
  •  Deep understanding of risk mitigation, audit-readiness, compliance, and licensing models
  •  Ability to apply SAM concepts and determined logical course of action given business requirements
  •  Ability to write WiKi’s or FAQ’s to assist in documenting software lifecycle processes and procedures
  •  Experience developing and managing risk and controls in a regulated industry

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.


USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $72,900 $131,400*

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.


At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards

Relocation assistance is Not Available for this position.

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