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Software Implementation Specialist SaaS

Jobot

This is a Full-time position in Dallas, TX posted July 19, 2021.

SaaS Customer Implementation Specialist This Jobot Job is hosted by Sara Bezjian Are you a fit? Easy Apply now by clicking the “Apply Now” button and sending us your resume. Salary 65,000 – 83,000 per year A bit about us If you’re intrigued by innovation, love the art of delivering excellence to customers, and are inspired by a work hard play hard team environment – keep on reading! Software is developed to solve business challenges. While technology providers have rallied to bring more efficiency to most areas of a business, via software, Accounts Payable (AP) processes have been highly ignored. Bottom line, most mid-size organizations pay their glut of invoices no different than they did 30 years ago. Lots of paper, a room full of people, manual opening and review of each envelope, the painstaking monotony of typing invoice data into accounting systems, and then chasing down Joe or Sue to approve payment (yuck). Client has applied the latest in innovative cloud technologies to tackle that age-old challenge and bring maximum financial and process efficiencies to our customer’s AP process. They is modern AP built on innovative AI technologies. Why join us? The primary role of the Customer Implementation Specialist is to engage with new customers to onboard them on the platform and support them during the entire process. You’ll know you’re kicking butt in this role when you regularly exceed at customer satisfaction and are having a blast along the way. Please apply if you are passionate about making a difference in an organization and making customer’s say Wow! Our salary range is between 65k and 83k. this salary range includes a fixed salary + a performance-based bonus. The bonus may vary from 25 to 35 of the fixed salary, but it’s most of the time fully-paid. Job Details Customer Onboarding Assume the responsibility of Pre- sales and Post-sales for customers with significant levels of complexity Develop a trusted advisor relationship with customer sponsors such that all activities are closely aligned with the customer’s business case, expected ROI and business strategy Understand and assess customer requirements as it applies to roll out and adoption Conducts all project management tasks to ensure schedule, cost, and quality goals are achieved. This includes detailed project management plans, schedules, status reports, roles responsibilities list, risks, issues, monthly budget forecasts, and project documentation. Configure the customer’s application in accordance with the requirements (workflows, ERP integration, ) Establish and oversee the customer’s adoption, training and development of best practices to continually drive incremental value and return on the customer’s Investment Reports on the status, issues, key activities and any changes to the overall project. Identify, grow opportunities and collaborate with sales teams to ensure growth attainment Contribute to team meetings with appropriate content, views and suggestions Use creativity to showcase best practices to the rest of the team Lead by example, with nothing being too detailed or hands-off Development Develop or adapt Groovy scripts, SQL scripts or reports to meet requirements that cannot be addressed via the standard settings of the solution. Customer Support Support customers after go-live to create satisfied and referenceable customers, and ensure 100 retention Facilitate the development of a community of like customers, routinely sharing best practices and leveraging lessons learned Requirements A Bachelor’s degree is required, with a postgraduate qualification preferred Three plus years of experience as a project manager including hands-on SaaS implementation projects of significant scope and complexity with project teams consisting of several cross functional individuals experience should include planning from blueprinting through go live support Knowledge of Accounts Payable Sufficient background to understand the technologies and technical issues involved with projects and to anticipate, identify, and manage resolutions of critical obstacles. Development experience is a plus Skills Knowledge of scripting language such as Javascript, Groovy or equivalent. Knowledge of web services (HTTP, REST, OAuth, Json, XML, CSV). Knowledge of SQL language. Excellent interpersonal, oralwritten communication and organizational skills Proven ability to conduct polished webinarsweb conferences. Proven ability to multi-task and establish priorities Business athlete and aggressive team player – hungry, nimble and intelligent Ability to work in a start-up mode dynamic, fast growing, international Self-motivated, positive, proactive and innovative style WebEx knowledge a plus French fluency is a plus Interested in hearing more? Easy Apply now by clicking the “Apply Now” button.

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