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Collection Clerk

Creative Financial Staffing

This is a Full-time position in San Juan, TX posted August 29, 2021.

Position Description: Collections Clerk
Basic Function: The collections clerk position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer location techniques, collection methods, legal claims, and the selective use of outside collection services.
Principal Accountabilities:

Stratify collection activities to maximize cash receipts

Issue dunning letters to overdue accounts

Use skip tracking techniques to locate customers

Contact customers regarding overdue accounts and determine reasons for non-payment

Issue payment commitment letters

Negotiate the return of unpaid merchandise

Repossess merchandise when payment is unlikely

Monitor cash on delivery

Issue credit hold notifications

Coordinate customer credit changes with the credit department

Recommend that accounts be shifted to a collection agency

Process small claims court complaints

Recommend bad debts write-offs

Maintain accurate records about the customer payment status

Desired Qualifications: 3+ years of collections experience, and have experience with an automated telephone dialing system and collections database.

Associate’s degree in business preferred.

Must be detail oriented, with the ability to work independently.

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