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Senior User Experience Design Lead – IBM Research


This is a Full-time position in Austin, TX posted July 20, 2021.

IntroductionIBMs Apps@Research team is seeking a talented user experience designer and leader to join our team in providing IBM Researchers with a great User Experience for our internal solutions. We drive excellence by successfully merging business and user goals, delivering intuitive user interfaces that increase adoption. This drives innovation, collaboration, business impact and scientific eminence at IBM Research. Our applications are instrumental to driving the Research business transformation: to be the organic growth engine for the IBM company. In this role you will be the lead UX designer in reimagining one or more existing applications. Additionally, you will also serve as a senior leader among other UX designers ensuring high quality, consistency, and overall integrated experience across our suite of applications. You will work with product owners, iteration managers, engineers, global leadership stakeholders, and other designers to determine the best solutions for user satisfaction and to address business needs. Attention to detail and a strong portfolio in UX, Visual Design, content writing, and User Research required along with experience as a UX design leader. The ability to quickly produce design assets is critical we work iteratively to continuously deliver value to our community on the way from MVP to wow. We expect you to share the values that have made us a high-performing team – a commitment to: user-centric design, both the spirit and execution of agile and devops, continuous improvement, being data driven measure what matters, psychological safety, and the selfless commitment to driving the whole teams quality and productivity.Your Role and ResponsibilitiesAs UX Designer for an IBM Research app, you will: You will own the end-to-end user experience for one or more existing applications. Work with stakeholders, Product Owner, and others independently or as part of a multidisciplinary team to define requirements and develop the solution and an iterative design planPerform user research (interviews, surveys, etc), observation of user tasks and draw insights from product usage data, integrating these findings with business requirements to transform the users mental model into the user interfaceLeverage scenarios and user flows in the creation of workflows, flowcharts, storymapping and prototypesParticipate in and lead UX activities (in person and remote) such as user/design research, interviews and workshops, observation of user tasks, design thinking activities, and draw insights from product usage data. You will integrate these findings with business requirements to transform the users mental model into the user interface.Develop user profiles, usability requirements, use cases and multiple scenarios to articulate the solution experienceTranslate findings into usable, useful, effective and efficient user experiencesClearly and quickly deliver ideas to cross-functional teamsProvide information verbally and visually through low- and mid-fidelity renderings and clickable prototypesTest and validate working hypotheses through usability testing of wireframes, prototypes and published product, and participate in design critiqueApply UX methods to independently produce clear and compelling content, with evidence of strong writing and planning of information architecture.Ensure that the look and feel of the products designed adhere to style standards on typography, visual hierarchy, and other main graphic design principles. Iteratively prototype designs using the research insights and user feedback you collect and synthesize, as well as technical and strategic input from the project team.Quickly answer questions from engineers during development phase and perform acceptance testing ahead of deploymentPost-launch, help evaluate success and iteration planWhen re-imagining legacy apps, fully immerse yourself in understanding the existing and to-be state of the entire app As a Senior UX Design Leader, you will:Be an advocate for Design, User Experience, and Agile.Cultivate a healthy, collaborative, and supportive team cultureBuild and manage the infrastructure that can sustain production of high-quality work and scale design design system and standards, design iteration managementYou will be an essential leader in our move from siloed / legacy applications to an integrated suite of essential apps with a common design language. You will work with our designers and engineers on how to best execute consistently across multiple apps / teams. We use the Carbon design system, as well as legacy design systems.Collaborate every day with developers and product owners essential for success in this role. You will be systematic in hand off and continued interface from designs vision through developments execution and operation.Developing, improving, and scaling design practices and processes as well as content developmentMust balance design operations with speed of design delivery. It is critical that you be a champion for agile approach.Engage the design community to drive adoption of design practices, resources, trends, and patternsStaying relevant to emerging trends in areas related to contemporary web design and UI/UX strategiesWho you areCreative, curious, questioning, open to receiving and providing critique, and have a ton of initiative.Able to focus on design detail and ascertain user value and impact as part of your software experience. You possess experience solving complex design problems for Web interactions or software solutions and are capable of translating research findings into complex interaction designs that provide usable, effective and efficient experiences to users. Your keen written and verbal communication skills include the ability to articulate alternative approaches. The ideal candidate has the demonstrated the ability to Understand mental models and build wireframes and prototypes in accordance with interaction design principlesApply knowledge about UX disciplines including information architecture and micro-interactionsTell meaningful stories about users, with great presentation skillsDisplay teamwork, professionalism, persuasive interpersonal communications skills, and design leadershipHave a start-up spirit – feel comfortable to wear multiple hats and make decisions, self-motivated and organized, tenacious but flexibleStrong, clean visual design senseOpen to feedback and know how and when to defend design choicesMove with agility. You are as practical as you are creative. You know that its more important to quickly produce iterations and test them, than to get it perfect on the first try.Break down complex problems into manageable chunks.The ability to make trade-off decisions between possible and desirable, which requires a good sense of what is technically feasibleYou leave your ego at the door Location: Open to all US, Preferred Yorktown Heights NY, Cambridge MA Required Technical and Professional ExpertiseBachelors degree in graphic design, Human-computer Interaction, Communication Design or related fieldMinimum of 5-7 years of experience in UX DesignA portfolio showcasing strong visual and UX design, a well as content writing (professional projects only, not personal or school work)2+ years as a Design leadDemonstrate understanding of and experience in an Agile work environment and a Design Thinking practitioner Strong understanding of design process and an online portfolio highlighting strategic thinking and advocacy for the user.Strong knowledge of usability principles and techniquesKnowledge of design operationsProficiency in current UX Design tools. Tools we use include Figma and Mural.Proficiency in User Research.Ability to move with agility in a fast-paced, innovative environmentAbility to drive excellent results through digital collaboration and teleconferencing tools with teams that are not all geographically co-located, even post-covidPreferred if based in Cambridge, Massachusetts or Yorktown Heights, NY. Some remote work. Occasional travel is possible.Preferred Technical and Professional ExpertiseNoneAbout Business UnitWith more than 3,000 researchers in 12 labs located across six continents, IBM Research brings together hundreds of researchers who possess unparalleled industry expertise to address some of the world’s most challenging problems. Join us as we do pioneering work in areas such as cognitive computing, augmented intelligence, quantum computing, and blockchain, to name a few.Your Life @ IBMWhat matters to you when youre looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to: 12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.World-class training and educational resources on our personalized, AI-driven learning platform. IBM’s learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.Well-being programs to support mental and physical health.Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).Select educational reimbursement opportunities.Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.Giving and volunteer programs to benefit charitable organizations and local communities.Discounts on retail products, services, and experiences.We consider qualified applicants with criminal histories, consistent with applicable law.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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