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Social Worker

UnitedHealth Group

This is a Full-time position in Dallas, TX posted July 6, 2021.

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work.(sm) 

The Social Worker will be working in a call center environment, work from home position. Our business hours are from 0800am-1800 Monday – Friday with the 40 per hour work week falling within our business hours; this position handles inbound and outbound calls from patients, patient representatives, providers, and other medical staff.  Practicing quality clinical skills and strictly adhering to established protocols, handles patient inquiries and requests. The Population Health Social Worker is responsible to act as a liaison and assists in coordinating resources for the care of health plan members with Social Determinants of Health (SDOH), multiple co-morbidities and/or psychosocial needs. The primary scope is to provide counseling and assistance to patients and their families as requested with SDOH, personal, ethical, and environmental difficulties to enhance quality of life. The Population Health Social Worker acts as an advocate for members and their families linking them to community resources and financial assistance programs for continued growth toward a maximum level of independence. The Population Health Social Worker will interact and collaborate with the interdisciplinary care team, which includes physicians, nurses, case managers, pharmacists, laboratory technologists, healthcare navigators, educators, dietitians and other social workers in the markets to have successful outcomes for the members 

If you are located within a WM Location, you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

  • Perform comprehensive assessments and document findings in a concise/comprehensive manner that is compliant with documentation requirements for the Center for Medicare and Medicaid Services (CMS) regulations
  • Provide member/patients with internal and external resources, and support to improve Social Determinants of Health, and Quality measures
  • Manage telephonic outreach campaign workload, including inbound calls, and calls made via the dialer system
  • Coordinates outpatient needs related to community resources, financial assistance programs, and long-term activity of daily living needs outside the benefit criteria of the medical insurance coverage
  • Collaborates with market Social Worker and members, PCP and specialists as needed and provides related feedback on planned interventions and outcomes of plan of care
  • Identifies and assists with patients with SDOH, high-risk diagnoses and/or patients with multiple co- morbidities who will benefit from social care coordination, contracts, providers, and facilities
  • Along with care team, reviews the need for and assists with obtaining DME, home health and other resources necessary for the patient and educates them about their community resources and options and advocating on behalf of the patient
  • Takes ownership of the total work process and provides constructive information to minimize problems and increase internal and external customer satisfaction
  • Participates in the development of appropriate QI processes, establishing and monitoring indicators
  • Takes corrective action when data shows a need to modify management strategies or systems
  • Attends and contribute to staff meetings
  • Adheres to organizational and departmental policies and procedures
  • Seeks ways to improve job efficiency and makes suggestions to the appropriate manager
  • Performs all duties for internal and external customers in a professional and responsible manner
  • Assists in the growth and development of self and associates by sharing special knowledge with others
  • Attends educational offerings to keep abreast of change and comply with licensing requirements
  • Maintains knowledge of the Health Plan Benefits
  • Performs all other related duties as assigned
  • This is a work from home position. Business hours are Monday through Friday from 0800 to 1800. 40 hours per week and an alternating Friday day schedule per agent

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Graduate of an accredited Master’s degree Social Work Program or graduate of an accredited BSW program with an additional 2 years of experience beyond the required years of experience
  • Strong clinical background (2+ years) with broad range of experience in health care delivery setting (hospital, clinic, physician’s office)
  • Possess planning, organizing, conflict resolution, negotiating and interpersonal skills
  • Proficient in PC software computer skills such as Microsoft Word, Excel, Power Point, and other departmental specific programs/applications
  • Independent problem identification/resolution and decision making skills
  • Must be able to prioritize, plan, and handle multiple tasks/demands simultaneously
  • You will be asked to perform this role in an office setting or other company location, however, may be required to work from home temporarily due to space limitations
  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications:

  • Active/unrestricted licensed masters (TX and/or FL) prepared Social Worker or LCSW
  • Knowledge of Quality measures, SDOH, managed care, medical terminology, referral process, claims, and ICD-9 and CPT coding
  • Experience working with geriatric and psychiatric patient populations
  • Call Center Experience
  • Excellent telephone etiquette
  • Excellent oral and written communication skills
  • Excellent problem solving skills
  • Strong computer experience (data entry, multi-screen navigation, keyboarding)
  • Bilingual (English and Spanish)
  • Ability to work effectively in a fast paced call center environment

Careers with WellMed. Our focus is simple. We’re innovators in preventative health care, striving to change the face of health care for seniors. We’re impacting 550,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We’ve joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life’s best work.(sm) 

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: WellMed, Healthcare, Bilingual, Social/Case Worker, Community Services, SW, LSW, BSW, LMSW, Population Health, Economic, Advocate, San Antonio, Austin, Corpus Christi, El Paso, Dallas, Texas, TX

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