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Assurant: Lead Cell Phone Repair Technician

Assurant

This is a Full-time position in Lubbock, TX posted September 1, 2021.

Our Lead Cell Phone Repair Technicians keep our customers connected by leading the team that engages with them to explore device issues, repairing mobile devices and determining warranty adjudication.

You’ll work inside a wireless retail store and be the face of Assurant’s in-store operations, delivering our award-winning personalized customer resolution experience and serving as a technical support resource.ResponsibilitiesServe as a technical leader to other technicians in store and across our networkResolve customer issues relating to equipment problems by repairing phones, tablets and other consumer electronicsEngage with and assess customer device needs to deliver outstanding serviceRepair smart phones by utilizing tools and processes to triage, determining the most effective method to repair then repairing the deviceMeet or exceed key performance objectives, including service and repair metricsManage repair inventory involving new parts, recording inventory volumes and tracking partsComplete regular technical and non-technical coursework in curriculum path within the required timeframes, including device certifications and required skill certifications (initial coursework as well as ongoing training)Supervises between 2 – 5 technicians Requirements3 years of experience with product service support or troubleshooting electronics1 year of face-to-face customer service experience1 year supervisory experienceKnowledge of mobile devices and operating systemsHigh School diploma or equivalentStrong oral and written communication skillsStrong teamwork and collaboration skillsBasic knowledge of Microsoft OfficeHow We’re DifferentWe’re offering a $1,000 sign-on bonusWe start you with training so you can be an expert in device repair and provide a superior customer experienceWe help you become Apple and Samsung certifiedWe provide excellent compensation, monthly bonuses and retirement programsYour medical benefits begin on your first dayWe provide tuition reimbursement available after 6 monthsWe deliver exceptional paid time off

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