CAMP Systems International, Inc.: Aviation Maintenance Analyst

CAMP Systems is the leading provider of Aircraft Health Management (AHM) services, including maintenance tracking and engine trend monitoring services to the global business aviation industry.

CAMP is the preeminent brand in its industry as the exclusive recommended service provider for more than 20 business aircraft manufacturers, and the exclusive Pratt & Whitney Canada designated and Honeywell factory endorsed engine condition trend monitoring provider.

Our services are delivered through a “SaaS plus” model and is the key compliance system used by operators of than 20,000 aircraft (maintenance tracking platform) and over 33,000 engines (engine health monitoring platform).In addition to AHM services, CAMP’s shop floor management ERP solutions are used by over 1,300 aircraft maintenance facilities worldwide including MROs, manufacturers, and distributors.

And CAMP is also the preferred aviation parts marketplace for than 4,000 buyers and sellers, and the trip logistics management solution for over 3,000 operators and 300 FBOs.During its rich 50 plus year history, CAMP has grown from a single office in Ronkonkoma, NY to now having 13 offices located around the world with more than 1,000 employees.

Our work is very important to us, but so is our life outside of work.

CAMP supports many programs to improve work-life balance including workplace flexibility, health and finance workshops, off-site social events and discounts to local attractions and cultural activities.

CAMP is wholly owned by the Hearst Corporation, a leading global, diversified media, information and services company with more than 360 businesses.Come join our team and lead the development of game changing AHM services Equal Employment OpportunityCAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer.

We understand the value of diversity and its impact on a high-performance culture.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.CAMP is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

The role We’re looking for a detail-oriented Aviation Maintenance Analyst with a passion for amazing customer service to join our growing Operations Team.

Reporting into the Operations Lead and working across Operations and Customer Service, you’ll be responsible for executing CAMP key processes end to end as well as dealing with prospective and existing customers by phone and email.

You’ll need to understand our product inside out and build relationships with our customers to understand their needs.

This role is an excellent opportunity to further develop your career in aviation maintenance and customer service.About you1-3 years’ experience in Customer Service/Operations (ideally within the aviation industry).You have a bachelor’s degree in a relevant field, with strong academic performance.You delight in solving problems for customers, going above and beyond to treat customers fairly, and leave them feeling valued.You enjoy interacting with customers on a daily basis, both over the phone and by email.You love to get involved – be it in solving a specific issue for a customer at a point in time, or driving changes through to help us make our product better.You bring a team-first attitude.You are looking for a well-rounded role that will allow you to manage end-to-end operational processes.You are focused on efficiency and operational excellence and constantly look for opportunities to automate.You have a “can do” attitude and a problem-solving mentality.You have a rigorous attention to detail.You have excellent analytical and numerical skills.You have experience in a customer or client facing environment.You are proficient in Office suite, especially Excel.You are keen to learn and develop with the business in an ever-changing environment.You are willing to ask questions and challenge the status quo.You can work in a fast-paced environment with autonomy.You have an interest in aviation and working for a dynamic and challenging team ResponsibilitiesMonitor and manage maintenance compliance and customer service to meet established service levelsMaintain and report on established customer metrics and service levels; review and audit monthly customer service level reportsProvide regular comprehensive, data-driven reporting for all customer accountsAct as the dedicated point-of-contact for assigned customers; manage customer requests and issues answering questions, handling objections, providing advice, and keeping customers engaged in the serviceUnderstand supported customer flight operations and maintenance requirements in order to provide effective solutions and tracking issues to successful resolutionAbility to review and analyze data, taking necessary action(s) to ensure customer service levels are satisfiedUtilize and develop standards, processes, procedures and documentation to support quality and service goalsAdopt a data-driven approach to making decisions, analyzing issues and developing solutionsAdvocate for customers by capturing and acting on customer feedback and feature requestsDevelop and manage project activities based on customer needs to ensure the milestones and objectives are being metCoordinate with internal team members, as necessary to ensure that customer service levels are being metMonitor overall customer support performance and satisfaction; propose and implement action plans with relevant stakeholders to improve and/or sustain performanceServe as support for various projects and/or activities that will drive efficiencies, operational scale, and technology/process enhancementsWhat we offerCompetitive salaryFast-growing environmentGenerous company benefits including medical, dental and vision insurance; short-term disability, 401k