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EOS: Tier 1 Av Field Technician


This is a Full-time position in Austin, TX posted September 2, 2021.

WHO WE ARE:EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.

Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU’LL DO:Installation and de-installation of AV/TelePresence productsConfiguration of endpoints and infrastructurePreparation of room audits ensuring technology can work at optimum levelPerforms preventative maintenance to insure equipment and room is ready for useResponsible for identifying defective/failed equipment and providing solutionsCompletion of Post Installation AssessmentsPerform on site User Acceptance testingInstall software upgradesAct as a point of escalation for technical issues and provide solutions for ongoing faultsWorking as part of the EOS team providing AV solutions and services on site interfacing with the designated client in line with the customer requirements and service level agreementCommunicates with management team throughout the day, as it relates to assignmentsProject reporting and updatingDocument and report hardware failures also Manages Break/Fix and RMA requests as neededSupervise, instruct and help with rack building processesTravel to customer sites nationally as required WHAT YOU NEED TO SUCCEED:Must have similar experience working on AV/ VC integrationsMust be agile, and exhibit a strong sense of urgencyMust be responsive, efficient, have excellent customer interaction, and exhibit a high level of professionalismThe ideal candidate will not find difficult tech problems deterring or frustrating, but intriguing and will welcome the challengeMust be comfortable working in a fast-paced, demanding environment, under immense pressure.

The pace requires independent and confident thinking, self-motivation and determinationMust be engaged in the process of technical developmentBe eligible, willing and able to work and travel globally when requiredResponsible and reliable, capable of working alone as well as part of a teamGood organization and time management skills with proven ability to manage multiple prioritiesGood written and verbal communication skillsMust have critical thinking and problem solving abilityBe flexible and adaptable to change and hours of work, to meet the needs of the customerBe a motivated team player PREFERRED SKILLS:Control (Crestron, AMX, Extron)Audio (BIAMP, QSC, POLYCOM)Video (Cisco, Polycom) #indeedhp

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