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Field Service Engineer/Technician

ASM Assembly Systems

This is a Full-time position in Dallas, TX posted August 28, 2021.

Job Title: Field Service Engineer

Position Status: Full-Time, Non Exempt

Location: US
– Dallas, TX

Summary:

This position responsible for complete field installation, startup, inspection, maintenance, troubleshooting and repair of company supplied equipment of several products.

Depending upon the terms of the contract or project, this may include planning, scheduling, coordinating, cost control and monitoring the work in an advisory capacity to others, as well as supervising company employees in the performance of the work.

This also includes documenting all job activity.

In this position the engineer is expected to become proficient in basic systems technologies.

Extensive travel required (50
– 75% travel).
Key Responsibilities and Duties / Essential Functions:

• Leading complex equipment trial runs, investigative tests, repairs and overhauls.

• Experience with networking, SQL databases and servers

• Proven experience and strong affinity for working with SW tools

• Proven experience analyzing and interpreting large amounts of complex data (i.e.

bug reports, production data)

• Providing complex product and service training to customers.

• Leading and participating in complex maintenance of tools, test equipment, etc., and documenting all inspections, maintenance and repair work, and failures.

• Leading and participating in complex service calls and interfacing with customer personnel to provide quality service and feedback on problem evaluation and resolution.

• Leading assessment of complex product/equipment performance based on field support data and design modifications or improvements.

• Performs complex and technically demanding work within technical area.

• Ability to troubleshoot and consult on potential problems and provide effective solutions in relation to application of concepts, techniques, knowledge, or processes.

• Successfully demonstrate leading-edge or extensive knowledge in a technical or specialty area.

• Providing expert advice, training, and technical assistance to support staff, other Field Service team members and train other employees as needed.
Work Environment: This job operates in a customer factory site or a home or ASM office environment.
Physical Demands: While performing duties of this job the employee is required to position oneself to work on equipment at customer sites which could include bending, standing, lying on the floor, and leaning to access parts of machine.

Employee must also move from one place to another, remain in one position/place for long periods of time, communicate with others and exchange information.

Also may need to lift or move machine parts or other items weighing up to 50 pounds.
Expected Hours of Work: Days and hours of work are typically Monday through Friday, 8:00 to 5:00 p.m.

or as assigned by supervisor based on customer requirements.

This position regularly requires overtime and weekend work.
Travel: Extensive international and domestic travel required (50
– 75% +)
Qualifications and Skills:

• Must be a self-starter with minimal supervision needed.

• Excellent hands-on skills and ability to navigate through complex problems.

• Good written and oral communication and interpersonal skills.

• Strong analytical background.

• Proficient in Microsoft Office programs.

• Ability to logically troubleshoot complex hardware, software, application and process related issues and convey this information in a way the customer understands.

• Practical / theoretical in-depth knowledge of PLS / PRS software products.

• Intermediate to advanced level of experience with the installation, networking, functional use, and troubleshooting of PLS / PRS products.

• Must be fluent in English, both written and spoken, intermediate to advanced Spanish language skills a plus

• Must be able to work overtime and weekends, as needed.

Education and Experience Bachelor’s degree in engineering discipline (electrical, mechanical, industrial, will consider other engineering disciplines) Experience within the SMT industry preferred SW and networking experience required.
Scope and Changes: This Job Description is not intended to include all of the requirements or skills needed for the Field Service Engineer position.
ASM Assembly Systems reserves the right to change job responsibilities/duties or skills needed at any time with or without notice.

Job Requirements:
Help troubleshoot and repair equipment Executing field service and maintenance work Ensure the field service technicians Ensure proper repair and maintenance procedures Meet all field service metrics including on time preventative maintenance Perform installation and repair of digital equipment at customer sites Promote service parts and preventative maintenance contracts Update parts inventory and maintenance and repair computerized systems Manage all field service activity Perform in-house as well as field repair Perform preventative maintenance and manage regional preventative maintenance schedules Provide equipment operation and basic maintenance and repair training to customers Assist service and parts department with repair orders Perform all preventative maintenance and audits on equipment Build and maintain repair orders Perform field resolutions of customer service requests Lead company field service operations per customer requirements Provide repair and maintenance of general biomedical equipment as secondary responsibility Providing technical sales support, equipment demonstrations, training, sample processing and field service installation and repair of inkjet and related equipment Work directly with customers to ensure the correct installation for new equipment, and maintenance, repair, and service for existing equipment installations

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