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Helpdesk Technician

Stefanini

This is a Full-time position in San Antonio, TX posted April 8, 2021.

For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. Provide professional end-user support via telephone, email or web submitsProvide restorative or maintenance actions to resolve end-user problemsResponds to end-user problems based on standard proceduresTrack incidents and calls, including but not limited to, entering data into the database timely and accuratelyMay be responsible for ensuring systems are configured properlyHigh school diploma or equivalent required year s relevant experienceRequires excellent customer service skillsSolid foundation of Personal Computer experienceTroubleshooting capabilityOverall knowledge of desktop productivity productsAbility to work in a team environmentProven ability to remain flexible in a changing environmentAttendance and schedule adherence are requirements of this positionKnowledge in Ticketing Systems, VPN, Virtual environments, and Active DirectoryMay require additional project-specific training

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