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Genuent Global, LLC

This is a Full-time position in Plano, TX posted April 24, 2021.

Genuent is hiring a Partner Success Manager for our direct client in Plano, TX. This is a direct hire opportunity anticipated to start April 26, 2021. Qualified candidates should send their resume (Word Format) to Misti Tappe at Partner Success Manager – Direct Hire Plano, TX Job Description Our exciting start-up for the restaurant industry is looking for a highly motivated and skilled Partner Success Manager to join our growing business in the US. We’re looking for an enthusiastic individual who understands restaurant operations, and can work with our customers to ensure successful deployments of our solutions. As a Partner Success Manager, you will engage in all aspects of system deployments, training, best-practice coaching, and support for our restaurant customers. As the company’s ambassador, you will be responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer. The successful candidate will be required to develop a comprehensive understanding of our solutions suite, collaborate with the sales and product teams to ensure flawless execution of the implementation process, and know when issues need to be escalated to the management for resolution. Responsibilities Perform customer deployment and implementation activities, and provide best-practice coaching as related to the Tabit suite of products Close work and strategize with national Tabit Channel Partners through onboarding, training, sales, support and project management engagements Provide occasional customer technical support (onsite andor remote) including responding to incoming L2 Partner Support or direct restaurant calls regarding product problems, service questions and general concerns. Assist with quality control checks to ensure expectations are being satisfied for customers, and that the highest level of service is being delivered Work with the product team to stay updated on product knowledge and be informed of new functions that can benefit all customers Develop and maintain detailed project plans, issues logs, and status reports as needed. Assist with on-boarding new employees and training them based on your expertise and skill set Impact the company’s bottom line by monitoring partner or customer satisfaction levels and continuously striving to deliver excellent customer service Continuously promote full usage of the platform by proactively offering relevant features and configurations, and relaying to our partners and restaurant customers new upcoming software enhancements Required SkillsExperience Experience and knowledge of the restaurant industry, preferably in a management role within a full-service restaurant Experience with software solutions that cater for the restaurantretail operators (POS systems), and demonstrated ability to learn new software programs quickly Analytical and technical skills, specifically as related to solution-designing, network configurations, advanced iOS and different platforms knowledge Experience in a trainingimplementationtechnical support role Excellent customer service attitude and communications skills Attention to detail, with the ability to understand and escalate issues efficiently and appropriately Ability to organize and serve the needs of multiple customer accounts. Multi-tasking and Time Management Skills Ability to travel up to 50 Preferred SkillsExperience 3 years’ experience in a trainingimplementationtechnical support role B.AB.S or higher Account management experience Solid foundation and grasp of CRM and other Support and Sales enterprise platforms (Zoho, SalesForce, Zendesk) ChannelPartner relationship and project management experience, preferably in hospitality or retail POS verticals Possess outstanding decision making and analytical skills Familiarity and experience with Mobile solutions, and basic networking

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