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Account Resolution Specialist

CornerStone Staffing

This is a Full-time position in Coppell, TX posted April 29, 2021.

Do you have Accounts Receivables experience? Do you want to work for a growing company with room for advancement? We want to talk to you!
Job Title: Account Resolutions Specialist

Location: Coppell, TX (WFH during the pandemic but will eventually transition to the office)
Schedule: Monday – Friday, 8am – 5pm
General Responsibilities:

The Account Resolutions Specialist is responsible for effectively managing accounts receivable through the proper evaluation of the debtor risk and the timely resolution of purchased accounts

Essential Job Functions:

  • Contacts customers and establishes reason for past due account situation.

  • Researches and analyzes accounts prior to initiating debtor contact examines historical data, evaluates past resolution efforts.

  • Calls may need to be made prior to payment terms for assurance the needed paperwork has been received by the debtor in order to make a timely payment.

  • Makes arrangements for payments to bring the account current and follow up to ensure obligation is satisfied.

  • Records resolution notes in Delta of the above facts.

  • If invoice will be paid short or not at all, gather information necessary for chargeback to client.

  • If the Account Resolution Specialist determines the invoice will be paid short, then get the information to notify Account Executive of reason for short payment and amount.

  • If debtor will not pay or is being uncooperative, first involve the client in the resolutions process.

  • Once an invoice has aged 60 days from the invoice date, notify the Account Executive for possible hold on cash reserves for the amount of the invoice.

  • At 60 days from invoice date, a claim could occur on the debtor’s bond or place a claim with the shipper.

  • At 90 days from invoice date, the invoice may be charged back to the client’s reserve account.


  • Associate or Bachelor’s degree is strongly preferred

  • (4) years of account receivables experience

  • Freight, transportation or general factoring, or logistics industry experience is preferred.

  • Bilingual in Spanish is a PLUS

  • Proficient with Microsoft Suite

To Apply for this Job:

Click the Apply Online button, then:

  • If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

  • If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.


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