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Analyst, Client Relationships

Berry Appleman & Leiden

This is a Full-time position in Dallas, TX posted April 30, 2021.

Who we are: BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation.

We pursue the exceptional in all that we do, but never at the expense of our values.

There’s no denying our work is demanding, both in volume and pace, but we’re up for the challenge.

We love the balance of hard work and fun – so, you’ll see us in jeans as we shatter glass ceilings and conventional stereotypes.

BAL employees feel valued, rewarded, and respected.

We seek opportunities to be of service to others and our communities.

We are committed to your growth and development, and want to set you up for success here at BAL and beyond.Who you are: You are looking for work that has purpose.

You aren’t afraid to roll up your sleeves and get stuff done.

You learn quickly.

You move fast.

You embrace challenge and detail as well as creative thinking.

You believe you have something unique to contribute and you aren’t afraid to raise your hand.

You understand that powering human achievement is ultimately about impacting a real person.

You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome.We’re better together: A bright, driven person like you and an industry-leading powerhouse like BAL?

It’s a perfect combination!

We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people’s lives.

Come be a part of something special, where you can have an impact and be valued just for being you!CLIENT RELATIONSHIP ANALYSTOVERVIEW: The Client Relationship Analyst (CRA) will work closely with a Client Relationship Manager/Sr.

Manager or Director (CRM/CRSM/CRD) in support of the day-to-day delivery of account management functions in collaboration with broader firm wide resources.

As part of a team, the CRA will help BAL and its clients with effective project and program management, structured problem solving, data gathering and analysis, advanced modeling, effective stakeholder engagement, and thoughtful change management.PRIMARY RESPONSIBILITIES (Under the supervision of the Client Relationship Manager, Sr.

Manager or Director):Responsibilities and essential job functions include but are not limited to the following:+ Client Experience (CX): Always thinking about how to elevate client experiences within respective accounts.

Assist in continuous improvement efforts to better serve our clients and their employees.+ Program Delivery: Proactively engage and support in the management of several client accounts, keeping managers and above informed.

Provide timely responses to client and internal requests.

Responsible for attending internal/external meetings, gathering and distributing meeting notes.

Assist in creating client-ready deliverables in Word, Excel, and PowerPoint.+ Stakeholder Engagement: Build and maintain effective relationships with clients and members of the CR team.

Build internal relationships necessary to navigate BAL efficiently and effectively while embodying the OneBAL culture.+ Status, SLA and Reporting: Execute and distribute administrative and/or client-specific program-level reporting, such as case volume and statistics, as well as reporting on customer satisfaction, SLAs and KPIs.

Analyze program-level reporting in consultation with CR Managers, Senior Managers and/or Directors, Account Leads and/or Practice Support.+ Project Management: Basic understanding of the project management lifecycle in order to assist in oversight and execution of project deliverables.+ Knowledge/Training: Assist in developing client-specific content with respect to client presentations, process flows, standard operating procedures, training decks, etc., while maintaining BAL and client branding guidelines and standards.+ Insights: Remain informed on current local and national business and economic topics which may impact BAL, its clients or other key stakeholders.May include other job duties as assigned.QUALIFICATIONS:Minimum Education Level & Experience:+ Bachelor’s degree required+ 2+ years’ relevant and/or industry experience+ Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)Skills and Abilities:+ Ability to thrive in a fast-paced environment+ Values collaboration and teamwork+ Accountable and proactive attitude+ Ability to work independently+ Acute attention to detail+ Exceptional organizational skills+ Strong communication skills; both written and verbal+ Excellent PowerPoint skills and creativity+ Sincere interest in building relationshipsID: 2021-3947External Company Name: Berry Appleman & LeidenExternal Company URL: www.usabal.comStreet: 2400 N.

Glenville Drive

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